Eyewear Concierge & Customer Care Pro

Boots; Oxford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you

Clinical and Non-Clinical Career dev.

Enhanced parental leave pay

Flexible benefits scheme

Employee Assistance Programme

Job summary

Boots Opticians is looking for a Retail Assistant to join our in-store team. You will greet customers, listen to their needs, and guide them to the right eyewear or service, including pre-screening activities for eye-tests and helping customers choose the best solutions.

The role offers training through the Step Into Optics programme, on-the-job experience, and opportunities to develop in both clinical and retail settings within Boots.

Qualifications

• Passion for customer care.
• Desire to learn.
• Worked in a retail or clinical environment (nice to have).

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer care

Willingness to learn

Retail environment experience

Job description

Boots Opticians is looking for a Retail Assistant to join our in-store team. You will greet customers, listen to their needs, and guide them to the right eyewear or service, including pre-screening activities for eye-tests and helping customers choose the best solutions.

The role offers training through the Step Into Optics programme, on-the-job experience, and opportunities to develop in both clinical and retail settings within Boots.