Eyewear Concierge & Customer Care

Boots; Basingstoke; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Career development

Parental leave pay

Flexible benefits

Counselling support

Job summary

Boots Opticians in the UK is seeking a friendly Retail Assistant to join our shopfloor team. You will greet customers, listen to their needs and help them find the right eyewear or service, from pre-screening for eye-tests to selecting frames.

You’ll gain knowledge through Boots' Step Into Optics training, with on-the-job experience and workshops. The role emphasizes customer care, teamwork, and maintaining high store standards while supporting dispensing and aftercare.

Qualifications

• Passion for customer care.
• Desire to learn.
• Worked in a retail or clinical environment is a plus.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

Skills

Customer service

Communication

Job description

Boots Opticians in the UK is seeking a friendly Retail Assistant to join our shopfloor team. You will greet customers, listen to their needs and help them find the right eyewear or service, from pre-screening for eye-tests to selecting frames.

You’ll gain knowledge through Boots' Step Into Optics training, with on-the-job experience and workshops. The role emphasizes customer care, teamwork, and maintaining high store standards while supporting dispensing and aftercare.