Eyewear Consultant & Customer Care Specialist

Boots; Marlow; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Career development

Enhanced leave pay

Flexible benefits

Counselling support

Job summary

Boots Opticians in the United Kingdom is seeking a friendly Retail Assistant to join our store team. You will greet customers, listen to their needs and help them find the right eyewear solution while supporting pre-screening activities for eye-tests.

Based on the shop floor, you will develop knowledge through our Step Into Optics training programme, gain hands-on experience, and contribute to high standards of service, premium discounts, and ongoing customer care.

Qualifications

• Passion for customer care.
• Willingness to learn.
• Retail or clinical environment experience.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

Skills

Customer care passion

Retail experience

Willingness to learn

Job description

Boots Opticians in the United Kingdom is seeking a friendly Retail Assistant to join our store team. You will greet customers, listen to their needs and help them find the right eyewear solution while supporting pre-screening activities for eye-tests.

Based on the shop floor, you will develop knowledge through our Step Into Optics training programme, gain hands-on experience, and contribute to high standards of service, premium discounts, and ongoing customer care.