Express Time-Critical Air Freight Coordinator

White Recruitment; Greater London; On-site; GBP 35,000 - 40,000; Full time

Job summary

White Recruitment is recruiting an Express / Time-Critical Air Freight Coordinator in Feltham. You will manage end-to-end express shipments, coordinating with customers, airlines, hauliers, customs and internal teams to ensure on-time delivery.

This permanent night-shift role (4 on / 4 off, 19:00–07:00) offers exposure to a fast-paced air freight operation and KPI-driven service levels. You should have solid air freight experience and be comfortable working in a customer-focused environment.

Qualifications

• Experience in air freight forwarding, especially time-critical shipments.
• Proven ability to coordinate shipments from booking to final delivery.
• Strong IT system proficiency including BoxTop and CRM tools.

Responsibilities

• Manage end-to-end express and time-critical air freight shipments from booking to delivery.
• Provide excellent customer service and maintain relationships with clients.
• Handle import/export documentation and customs processes (CDS/ASM).
• Coordinate with airlines, hauliers and internal teams to meet KPI targets.
• Liaise with depots and transport providers to keep shipments on schedule.

Skills

Air Freight

Express Shipments

Customer Service

IT Systems

Tools

BoxTop

CRM Systems

Excel

CDS

Job description

White Recruitment is recruiting an Express / Time-Critical Air Freight Coordinator in Feltham. You will manage end-to-end express shipments, coordinating with customers, airlines, hauliers, customs and internal teams to ensure on-time delivery.

This permanent night-shift role (4 on / 4 off, 19:00–07:00) offers exposure to a fast-paced air freight operation and KPI-driven service levels. You should have solid air freight experience and be comfortable working in a customer-focused environment.