Premium Airfreight Coordinator

ACS Time Critical; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

22 days holiday

Free breakfast, lunch and snacks

Free onsite gym

Private healthcare and pension

2x charitable days per annum

Cycle to work scheme

Job summary

ACS Time Critical is seeking a proactive Premium Airfreight Coordinator to join our Time Critical Division in London. You will manage next flight out shipments, coordinating with airlines and providers to secure fastest transport while maintaining excellent customer communication.

Ideal candidates have UK air freight experience and can handle high-priority, time-sensitive shipments under pressure. Expect on-site work with potential weekend on-call coverage aligned with U.S. hours.

Qualifications

• UK-based freight forwarding experience (air freight import/export)
• Understanding of air cargo operations and airline booking processes
• Experience coordinating with airlines, ground handlers and trucking providers
• Ability to manage time-critical shipments under tight deadlines
• Familiarity with air freight documentation (AWB, manifests, export documentation)
• DG handling knowledge and international exposure desirable

Responsibilities

• Arrange the fastest transportation solutions for time-sensitive shipments
• Coordinate and manage premium airfreight shipments from origin to destination (NFO)
• Book and execute daily Premium Airfreight shipments (NFO) from enquiry to completion
• Liaise with airlines, handling agents and providers to ensure smooth movement
• Collaborate with the operations team to meet deadlines
• Serve as the go-to contact for customers and business development
• Provide clear, timely shipment updates to customers
• Represent the company at trade fairs and events to raise brand awareness

Skills

Freight forwarding experience

Air cargo operations knowledge

Communication skills

Time-management under pressure

DG handling knowledge

Job description

ACS Time Critical Service are looking for a proactive and detail oriented Premium Airfreight Coordinator to join our Time Critical Division. Working on Next Flight Out (NFO) shipments, this position is ideal for someone with previous air freight and logistics experience who thrives in a fast-paced environment and is able to manage urgent, high priority shipments where every minute counts.

Job Description

As an Airfreight Coordinator, you will be responsible or arranging the fastest possible transportation solutions for time sensitive shipments, ensuring they move efficiently y via the next available flight whilst maintaining exceptional communication with customer, airlines and internal teams.

Duties will include but are not limited to:

• Assisting with the global expansion of the Time-Critical Airfreight department
• Coordinate and manage premium airfreight shipments from origin to destination, including same-day and next flight-out services
• Booking and execution of daily Premium Airfreight shipments (NFO) from initial enquiry through to completionLiaise with airlines, handling agents and providers to ensure smooth shipment movement
• Work closely with the wider operations team to deliver high-quality service under tight deadlines
• Be the go to contact person for customers and business development
• Provide clear and timely updates to customers regarding shipment status
• Attend trade fairs and events to represent the company and increase brand awareness

Qualifications

• UK-based freight forwarding experience (air freight import/export operations) - essential
• Understanding of air cargo operations and airline booking processes
• Experience coordinating with airlines, ground handlersand trucking providers
• Ability to manage time-critical shipments with tight deadlines and operational pressure
• Familiarity with air freight documentation such as AWB, manifests, and export documentation
• Strong communication skills for client interaction and supplier coordination
• Experience outside the UK market, particularly exposure to international air freight operations - desirable
• Dangerous Goods certification or prior DG handling knowledge - desirable

** Standard working hours 0900 - 1730 - once training has been completed there will be a requirement to participate in an on-call weekend rotation and ocassional evening shifts to accommodate coverage aligned with U.S operations hours**

Additional Information

• 22 days holiday per year(increasing to 25 after 1 year) and with length of service
• Free breakfast, lunch and snacks in our onsite canteen "The Hangar"
• Free onsite gym with weekly classes
• Private healthcare and pension
• 2x charitable "giving back" days per annum
• Cycle to work scheme