Premium Airfreight Coordinator

Mountfitchet Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free breakfast, lunch and snacks

Onsite gym

Private healthcare

Pension

Cycle to work

Charitable days

Job summary

ACS Time Critical Service seeks a proactive Premium Airfreight Coordinator to join the Time Critical Division, handling Next Flight Out shipments and ensuring rapid, high-priority transport solutions. The role emphasizes strong communication with customers, airlines and internal teams.

Responsibilities include coordinating shipments, bookings, and status updates, while maintaining service quality under tight deadlines. Occasional on-call demands will require coverage aligned with US hours.

Qualifications

• UK-based freight forwarding experience (air freight import/export)
• Understanding of air cargo operations and airline booking processes
• Experience coordinating with airlines, ground handlers and trucking providers
• Ability to manage time-critical shipments under tight deadlines and pressure
• Familiarity with air freight documentation (AWB, manifests, export docs)
• Strong communication skills for client interaction and supplier coordination
• Experience outside the UK market desirable

Responsibilities

• Arrange fastest possible transportation solutions for time-sensitive shipments
• Coordinate and manage Premium Airfreight shipments from origin to destination (NFO)
• Booking and execution of daily Premium Airfreight shipments from enquiry to completion
• Liaise with airlines, handling agents and providers to ensure smooth shipment movement
• Work with wider operations team to deliver high-quality service under tight deadlines
• Be the go-to contact for customers and business development
• Provide clear and timely updates to customers on shipment status
• Attend trade fairs and events to represent the company and increase brand awareness

Skills

UK freight forwarding experience

Air cargo operations

Airline coordination

Time-critical shipments

Air freight documentation (AWB, etc)

Strong communication

DG handling knowledge (desirable)

International shipment exposure (desi)

Job description

ACS Time Critical Service are looking for a proactive and detail oriented Premium Airfreight Coordinator to join our Time Critical Division. Working on Next Flight Out (NFO) shipments, this position is ideal for someone with previous air freight and logistics experience who thrives in a fast-paced environment and is able to manage urgent, high priority shipments where every minute counts.

Job Description

As an Airfreight Coordinator, you will be responsible or arranging the fastest possible transportation solutions for time sensitive shipments, ensuring they move efficiently y via the next available flight whilst maintaining exceptional communication with customer, airlines and internal teams.

Duties will include but are not limited to:

• Assisting with the global expansion of the Time-Critical Airfreight department
• Coordinate and manage premium airfreight shipments from origin to destination, including same-day and next flight-out services
• Booking and execution of daily Premium Airfreight shipments (NFO) from initial enquiry through to completionLiaise with airlines, handling agents and providers to ensure smooth shipment movement
• Work closely with the wider operations team to deliver high-quality service under tight deadlines
• Be the go to contact person for customers and business development
• Provide clear and timely updates to customers regarding shipment status
• Attend trade fairs and events to represent the company and increase brand awareness

Qualifications

• UK-based freight forwarding experience (air freight import/export operations) - essential
• Understanding of air cargo operations and airline booking processes
• Experience coordinating with airlines, ground handlersand trucking providers
• Ability to manage time-critical shipments with tight deadlines and operational pressure
• Familiarity with air freight documentation such as AWB, manifests, and export documentation
• Strong communication skills for client interaction and supplier coordination
• Experience outside the UK market, particularly exposure to international air freight operations - desirable
• Dangerous Goods certification or prior DG handling knowledge - desirable

** Standard working hours 0900 - 1730 - once training has been completed there will be a requirement to participate in an on-call weekend rotation and ocassional evening shifts to accommodate coverage aligned with U.S operations hours**

Additional Information

• 22 days holiday per year(increasing to 25 after 1 year) and with length of service
• Free breakfast, lunch and snacks in our onsite canteen "The Hangar"
• Free onsite gym with weekly classes
• Private healthcare and pension
• 2x charitable "giving back" days per annum
• Cycle to work scheme