Export Logistic's Coordinator

ZipRecruiter; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global FMCG company seeks an Export Logistics Coordinator to manage the end-to-end export logistics process. You will be the primary contact for international customer order queries and will collaborate with various stakeholders to ensure timely delivery and exceptional service. Ideal candidates will have at least 2 years of experience in logistics, strong Excel skills, and excellent communication abilities.

Qualifications

• At least 2 years’ experience in customer service, logistics, or transport planning.
• Strong Excel skills and prior experience with order management systems.
• Excellent communication skills, with the ability to adapt across all levels of stakeholders.

Responsibilities

• Manage the full customer order process from order capture through to fulfilment.
• Act as the primary contact for international customer order queries.
• Collaborate with production planning for timely order production.

Skills

Customer service experience

Logistics planning

Strong Excel skills

Excellent communication skills

Tools

ERP systems

TMS systems

Job description

About the Role

Vertical Advantage has recently partnered with well well-known, highly respected, worldwide FMCG Company who are is seeking a highly organised and proactive Export Logistics coordinator to join our Logistics team supporting the EMEA and LatAm regions. As the first point of contact for over 70 international distributors and partners, you will ensure the seamless order and delivery service expected from a premium brand.

This role will see you managing the end-to-end Export logistics andbe responsible for developing and implementing new processes with our logistics partners; leading meetings, analysing performance, and reporting on a monthly basis to enable us to meet demand and consistently provide world-class customer service.

Key Responsibilities

• Manage the full customer order process, from order capture through to fulfilment, invoicing, returns, and reporting.
• Act as the primary contact for all international customer order queries.
• Use ERP and TMS systems to manage stock, warehouse schedules, and transport requirements.
• Collaborate with production planning to ensure timely order production and delivery.
• Build strong relationships with outsourced manufacturing sites, warehouses, and transport partners.
• Partner with regional area managers and the global demand team to understand local market needs, flag risks, and identify opportunities for growth.
• Oversee day-to-day relationships with hauliers and freight forwarders, resolving customer service issues and driving preventative improvements.
• Monitor supplier KPIs and work with partners to ensure consistent, high-quality service levels.
• Collaborate with internal stakeholders to review customer requirements and identify supply chain efficiencies.
• Lead logistics partner meetings, analyse performance, and produce monthly reports.

About You (Ideal Candidate)

• At least 2 years’ experience in customer service, logistics, or transport planning.
• Strong Excel skills and prior experience with order management systems.
• Excellent communication skills, with the ability to adapt across all levels of stakeholders — from factory teams to directors.
• Highly detail-oriented, organised, and proactive in problem-solving.