Export Customer Service Coordinator

Sue Ross Recruitment Ltd; Bolton; On-site; GBP 30,000 - 33,000; Full time

Job summary

Sue Ross Recruitment are working with a leading international manufacturing business based in Bolton to recruit an experienced Export Customer Service Coordinator on a permanent basis.

You will manage customer orders from receipt to delivery, prepare export documentation, ensure compliance with export rules and Incoterms, and liaise with freight forwarders and customers, while maintaining ERP records. Salary c. £30,000 - £33,000 DOE.

Qualifications

• 2-3 years' customer service experience within a manufacturing, distribution, or export environment.
• Experience producing export documentation and supporting international shipments.
• Strong understanding of Incoterms and export processes.
• Experience using ERP systems such as SAP, Oracle, Sage, or similar.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage customer orders and enquiries from receipt through to delivery.
• Prepare and process export documentation accurately and efficiently.
• Ensure compliance with export requirements, customs regulations, and Incoterms.
• Liaise with customers, freight forwarders, logistics providers, and internal departments.
• Resolve customer queries and provide regular order updates.
• Maintain accurate records within ERP systems.

Skills

Customer service experience

Incoterms knowledge

Export processes knowledge

Tools

SAP

Oracle

Sage

Excel

Outlook

Job description

Bolton | Permanent | c. £30,000 - £33,000 DOE

Sue Ross Recruitment are working with a great client, a leading international manufacturing business based in Bolton, who are seeking an experienced Export Customer Service Coordinator to join their team on a permanent basis.

Key Responsibilities

• Manage customer orders and enquiries from receipt through to delivery.
• Prepare and process export documentation accurately and efficiently.
• Ensure compliance with export requirements, customs regulations, and Incoterms.
• Liaise with customers, freight forwarders, logistics providers, and internal departments.
• Resolve customer queries and provide regular order updates.
• Maintain accurate records within ERP systems.

Requirements

• 2-3 years' customer service experience within a manufacturing, distribution, or export environment.
• Proven experience producing export documentation and supporting international shipments.
• Strong understanding of Incoterms and export processes.
• Experience using ERP systems such as SAP, Oracle, Sage, or similar.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Excellent communication and problem-solving skills.

What's on Offer?

• Permanent position.
• Salary c. £30,000 - £33,000 DOE.
• Opportunity to join a well-established global organisation.
• Supportive team environment with long-term career prospects.

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment