Export Sales Administrator

Workforce Recruitment and Training; West Bromwich; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days leave + Christmas shutdown

Company bonus scheme

Life assurance (4x salary)

Training and career development

Recognition and long-service awards

Enhanced family-friendly policies

EAP including 24/7 GP access

Cycle to work scheme

Free flu vaccinations

Job summary

Workforce Recruitment and Training is supporting a global manufacturer seeking an Export Sales Administrator. You will manage international orders, complete export documents, and maintain high service standards while liaising with customers, sales managers, and logistics providers.

The role emphasizes accuracy, organisation, and clear communication to ensure on-time dispatch and regulatory compliance across multiple markets.

Qualifications

• Export documentation experience is essential.
• Experience handling international customers is desirable.
• Strong administrative and organisational skills.
• Proficient in Microsoft Word and Excel.
• Professional telephone manner and attention to detail.

Responsibilities

• Process customer orders using internal systems and ensure orders are completed within agreed timeframes.
• Check stock availability and resolve customer queries including credits and debits.
• Act as a key point of contact for customers, international sales teams, and transport providers.
• Manage orders from receipt through to dispatch.
• Prepare and verify export shipping documentation and invoices.
• Arrange transport collections and coordinate deliveries.
• Ensure compliance with international export regulations and customs requirements.
• Liaise with internal departments including manufacturing, assembly, and dispatch teams.
• Support Sales Managers with customer enquiries relating to stock, pricing, and product information.
• Maintain accurate records of all export shipment documentation.
• Update dispatch schedules and communicate delivery updates to customers.
• Follow company procedures and administrative processes.
• Support health and safety standards within the workplace.

Skills

Export documentation

Customer service

Organisational skills

Communication skills

Tools

Microsoft Excel

Microsoft Word

Job description

Our client is a global manufacturer and distributor of infrastructure solutions supporting electrical, mechanical, and safety industries. With an international presence and a strong reputation for quality and innovation, they support customers across multiple global markets and are committed to delivering exceptional service and operational excellence.

They are now seeking an organised and customer-focused Export Sales Administrator to join their growing team.

The Role

The Export Sales Administrator will be responsible for managing international customer orders, ensuring all export documentation is completed accurately, and maintaining high service standards. You will support International Sales Managers while acting as a key contact for customers and logistics providers.

• 25 days annual leave plus Christmas shutdown
• Company bonus scheme
• Life assurance (4x salary)
• Training and career development opportunities
• Recognition and long-service awards
• Enhanced family-friendly policies
• Employee Assistance Programme including 24/7 GP access
• Cycle to work scheme
• Free flu vaccinations

Key Responsibilities

• Process customer orders using internal systems and ensure orders are completed within agreed timeframes
• Check stock availability and resolve customer queries including credits and debits
• Act as a key point of contact for customers, international sales teams, and transport providers
• Manage orders from receipt through to dispatch
• Prepare and verify export shipping documentation and invoices
• Arrange transport collections and coordinate deliveries
• Ensure compliance with international export regulations and customs requirements
• Liaise with internal departments including manufacturing, assembly, and dispatch teams
• Support Sales Managers with customer enquiries relating to stock, pricing, and product information
• Maintain accurate records of all export shipment documentation
• Update dispatch schedules and communicate delivery updates to customers
• Follow company procedures and administrative processes
• Support health and safety standards within the workplace

About You

• Previous experience working with export documentation is essential
• Experience working with international customers is desirable
• Strong administrative and organisational skills
• Good working knowledge of Microsoft Word and Excel
• Confident communicator with a professional telephone manner
• Strong attention to detail
• Ability to work both independently and as part of a team
• Excellent time management and workload prioritisation skills