Customer Service & Export Manager

Michael Page; Leeds; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Generous pension contributions

Holiday allowance

Free parking

Job summary

Michael Page Leeds is seeking a Customer Service & Export Manager to lead the customer service team and oversee export operations from a manufacturing backdrop. You will ensure compliant, timely order processing, build relationships with key customers and distributors, and drive improvements across CS and export with cross-functional collaboration.

This Leeds-based role requires on-site presence 2–3 days per week with the rest flexible, offering a salary in the £45k-£50k range and a supportive

Qualifications

• Experience leading a customer service function in manufacturing/export.
• Ability to lead and motivate a team.
• Experience liaising with stakeholders at all levels.

Responsibilities

• Lead and manage the customer service team, setting performance standards and SLAs.
• Manage all export operations, ensuring compliance with trade regulations.
• Oversee processing of orders, enquiries, quotations and complaints.
• Coordinate international shipments with freight forwarders and carriers.
• Collaborate with Sales, Operations, Production and Logistics.
• Drive continuous improvement across CS and export.
• Support senior management with strategic planning and reporting.

Skills

Team leadership

Export operations

Customer service

Stakeholder management

Process improvement

Job description

Customer Service & Export Manager

£45,000 - £50,000

Global Manufacturing business

Leeds based - 2/3 days on site Client Details

Description

• Lead and manage the customer service team, setting performance standards and service level targets
• Manage all export operations, ensuring compliance with international trade regulations and customs requirements.
• Ensure timely and accurate processing of customer orders, enquiries, quotations, and complaints
• Build and maintain strong relationships with key customers and distributors
• Develop customer service procedures, policies, and best practices
• Collaborate with Sales, Operations, Production, and Logistics teams to ensure customer requirements are met.
• Coordinate international shipments with freight forwarders, carriers, customs brokers, and overseas customers.
• Drive continuous improvement projects across customer service and export functions
• Support senior management with strategic planning and operational reporting

Profile

• Management of a Customer Service (or similar) function
• Experience within a manufacturing / export environment
• Ability to lead, motivate and manage a team
• Ability to liaise with stakeholders at all levelsJob Offer

Job Offer

Permanent Customer Service & Export Manager position based in Leeds.

Salary of £45,000 to £50,000 dependent on the level of experience.

2/3 days on site

Company Bonus

• Generous pension contributions, holiday allowance and wider benefits
• Free parking