Experienced Automotive Service Advisor – Aftersales Pro

Drift Bridge Group; Epsom; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Employee Recruitment Referral Payments

Occupational Health Services

Bonus Plans

Exclusive Vehicle Benefits

Discounted Servicing and Parts

Increased Holidays with Service

Birthday Off

Company Pension Scheme

Life Assurance

Cycle to Work Scheme

Company Discounts

Long Service Benefits

24/7 Employee Support

Job summary

Drift Bridge Group is seeking an Experienced Service Advisor to join their busy aftersales team in Epsom. You will be the main point of contact for customers, ensuring a smooth service and repair process.

The role requires excellent communication skills, previous experience as a service advisor, and a passion for delivering outstanding customer satisfaction. Benefits include an attractive bonus plan and exclusive vehicle perks. Join our dedicated team in providing an exceptional customer experience.

Qualifications

• Previous automotive service advisor experience in a dealership environment.
• Excellent communication skills with strong attention to detail.
• Ability to thrive in a fast-paced, busy environment.

Responsibilities

• Deliver exceptional customer service managing service and repair enquiries.
• Arrange vehicle service appointments efficiently.
• Explain completed work to customers during vehicle collection.
• Liaise with technicians to ensure timely job completion.
• Identify upselling opportunities for products and services.
• Assist with warranty processes ensuring accurate documentation.
• Keep customers informed throughout the repair process.
• Maintain accurate customer and vehicle records.
• Support colleagues to ensure efficient customer journeys.
• Engage in continuous learning to stay updated on manufacturer standards.

Skills

Customer Service Excellence

Organisation Skills

Attention to Detail

Team Player

Problem-Solving

Time Management

Technical Awareness

IT Competency

Adaptability

VAG and Kerridge Experience

Job description

Drift Bridge Group is seeking an Experienced Service Advisor to join their busy aftersales team in Epsom. You will be the main point of contact for customers, ensuring a smooth service and repair process.

The role requires excellent communication skills, previous experience as a service advisor, and a passion for delivering outstanding customer satisfaction. Benefits include an attractive bonus plan and exclusive vehicle perks. Join our dedicated team in providing an exceptional customer experience.