Experience Support Specialist

Destinytravel; Greater London; Remote; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Remote work

Travel perks

Training programs

Supportive team culture

Job summary

Destiny&Co is seeking an Experience Support Specialist to ensure travelers feel confident and cared for throughout their journey. You will assist with vacation plans, provide recommendations, coordinate updates, and guide travelers to a seamless experience from start to finish.

This remote role offers a flexible schedule, travel perks, training programs, and a supportive team culture. Ideal candidates have strong communication skills, a customer service mindset, and a passion for travel.

Qualifications

• Strong communication skills.
• Customer service experience valued.
• Organized and detail-oriented.
• Eager to learn systems and tools.
• Passion for travel and helping people.

Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Skills

Strong communication

Customer service experience

Organized and detail-oriented

Eager to learn systems and tools

Passion for travel

Tools

Systems and tools familiarity

Job description

About the job Experience Support Specialist

As an Experience Support Specialist, your role is to ensure travelers feel confident and cared for throughout their journey. You will assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler has a seamless experience from start to finish.

At Destiny&Co, we believe that thoughtful service can transform a trip into a lasting memory.

Key Responsibilities

• Communicate with clients through email, calls, and messaging.


• Support itinerary modifications, cancellations, and requests.


• Share accurate information about destinations and documentation.


• Review travel details and follow up to ensure satisfaction.


• Address concerns with patience and friendly communication.

Benefits

• Remote work, with a flexible schedule.


• Access to exclusive travel perks and training programs.


• Supportive team culture.


• Professional growth in the travel industry.

What We’re Looking For

• Strong communication skills.


• Customer service experience valued.


• Organized and detail-oriented.


• Eager to learn systems and tools.


• Passion for travel and helping people.