Remote Travel Support Associate

Destinytravel; City of Edinburgh; Remote; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Remote role

Training and onboarding support

Travel-related perks

Job summary

Destiny&Co. is seeking a Remote Travel Support Associate to assist clients throughout their travel journey, answering questions, providing updates, and handling logistics. You will help travelers feel informed, supported, and confident every step of the way.

Based remotely, you will monitor trips, assist with documentation, entry requirements, itinerary changes, and confirmations, while maintaining a calm, empathetic approach and clear communication.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple requests.
• Detail-oriented and organized.
• Comfortable with online systems.
• Interest in the travel industry.

Responsibilities

• Respond to travel-related inquiries promptly.
• Assist with documentation and entry requirements.
• Support itinerary changes and confirmations.
• Monitor upcoming trips and follow up as needed.
• Resolve concerns with empathy and professionalism.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Digital literacy

Travel industry interest

Tools

CRM systems

Travel platforms

Job description

About the job Remote Travel Support Associate

Remote Travel Support Associate As a Remote Travel Support Associate, you will support clients throughout their travel journey by assisting with questions, updates, and logistics. Your role is to ensure travelers feel informed, supported, and confident throughout their experience.

At Destiny&Co., we focus on reliable support and personalized service to help clients navigate their travel plans with ease.

Key Responsibilities

• Respond to travel-related inquiries promptly.
• Assist with documentation and entry requirements.
• Support itinerary changes and confirmations.
• Monitor upcoming trips and follow up as needed.
• Resolve concerns with empathy and professionalism.

Benefits

• Remote role with flexible scheduling.
• Training and onboarding support provided.
• Travel-related perks and learning opportunities.

What We're Looking For

• Strong customer service and communication skills.
• Ability to manage multiple requests.
• Detail-oriented and organized.
• Comfortable with online systems.
• Interest in the travel industry.