Experience Support Specialist

Destinytravel; Cardiff; Teletrabalho; GBP 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Exclusive travel perks

Training programs

Supportive team culture

Professional growth

Resumo da oferta

Destiny&Co is seeking an Experience Support Specialist to help travelers feel confident and cared for throughout their journey. You will assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler enjoys a seamless experience from start to finish.

Join a remote-friendly team that values clear communication, thoughtful service, and growth. You’ll engage with clients via email, calls, and messaging, support itinerary changes and documentation, and

Qualificações

• Strong communication skills and the ability to convey information clearly.
• Experience in customer service is valued.
• Organized and detail-oriented with a focus on accuracy.
• Willingness to learn new systems and tools quickly.
• Passion for travel and helping people.

Responsabilidades

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Conhecimentos

Strong communication

Customer service

Organized & detail-oriented

Eager to learn systems/tools

Travel passion

Descrição da oferta de emprego

About the job Experience Support Specialist

As an Experience Support Specialist, your role is to ensure travelers feel confident and cared for throughout their journey. You will assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler has a seamless experience from start to finish.

At Destiny&Co, we believe that thoughtful service can transform a trip into a lasting memory.

Key Responsibilities

• Communicate with clients through email, calls, and messaging.


• Support itinerary modifications, cancellations, and requests.


• Share accurate information about destinations and documentation.


• Review travel details and follow up to ensure satisfaction.


• Address concerns with patience and friendly communication.

Benefits

• Remote work, with a flexible schedule.


• Access to exclusive travel perks and training programs.


• Supportive team culture.


• Professional growth in the travel industry.

What We’re Looking For

• Strong communication skills.


• Customer service experience valued.


• Organized and detail-oriented.


• Eager to learn systems and tools.


• Passion for travel and helping people.