Experience Expert: Create Memorable Luxury Retail Moments

Mulberry; City of Edinburgh; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bonus

Product allowance

Staff discount

Birthday day off

Pension & Life Assurance

Training & development

Volunteering days (2)

Job summary

Mulberry is seeking an Experience Expert to join our Edinburgh store. You will craft memorable customer experiences using product knowledge and storytelling, while building lasting relationships with shoppers.

You will champion Mulberry values, work to deliver outstanding store performance, and participate in an inclusive, caring culture. A strong customer focus and team mindset are essential.

Qualifications

• Provide a welcoming and memorable customer experience in-store.
• Develop and maintain key customer relationships using instore CRM tools.
• Demonstrate Mulberry values in daily customer interactions.

Responsibilities

• Create a welcoming and fun environment for customers and team.
• Deliver an engaging, dynamic and memorable customer experience in store.
• Build and nurture relationships with customers using CRM tools.

Skills

Customer service

Sales

Communication

Tools

CRM systems

Job description

Mulberry is seeking an Experience Expert to join our Edinburgh store. You will craft memorable customer experiences using product knowledge and storytelling, while building lasting relationships with shoppers.

You will champion Mulberry values, work to deliver outstanding store performance, and participate in an inclusive, caring culture. A strong customer focus and team mindset are essential.