Experience Expert: Fashion Retail & Customer Experience

Mulberry Group; Greater London; Hybrid; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Bonus

Product allowance

Staff discount

Birthday day off

Pension & Life Assurance

Training & development

Volunteer days

Wellbeing support

Job summary

Mulberry Group is seeking a Sales Assistant—Experience Expert—to deliver memorable customer experiences in our London store. You will use product knowledge and storytelling to tailor each engagement, nurture lasting relationships, and contribute to our Mulberry Spirit strategy.

We value honesty, dynamism and inclusivity, with staff benefits including discounts and development opportunities. Experience in fast-paced retail, a passion for fashion, and a customer-centric approach are essential.

Qualifications

• Customer-focused approach to create welcoming store experiences.
• Willingness to learn and develop in Mulberry Spirit.
• Strong storytelling and product knowledge to create memorable experiences.
• Ability to maintain relationships using instore CRM.

Responsibilities

• Create a welcoming and fun environment for customers and team.
• Deliver engaging, dynamic and memorable customer experiences in store.
• Develop and maintain key customer relationships using instore CRM.
• Contribute to Mulberry's Back to the Mulberry Spirit strategy.

Skills

Customer focus

Dynamic

Community spirited

Love fashion

Business curiosity

Competitive

Honest

Respectful

Tools

CRM tools

Job description

Mulberry Group is seeking a Sales Assistant—Experience Expert—to deliver memorable customer experiences in our London store. You will use product knowledge and storytelling to tailor each engagement, nurture lasting relationships, and contribute to our Mulberry Spirit strategy.

We value honesty, dynamism and inclusivity, with staff benefits including discounts and development opportunities. Experience in fast-paced retail, a passion for fashion, and a customer-centric approach are essential.