Experience Expert - Luxury Retail & Storytelling

Battersea Academy for Skills & Employment (BASE); Greater London; On-site; GBP 13,776,000 - 20,664,000; Part time

Benefits offered by this job

Competitive basic salary

Bonus

Staff discount

Pension Contributions & Life Assurance

Training and opportunities to develop

Job summary

Mulberry is seeking an Experience Expert for our Battersea, London store. You will create memorable experiences using product knowledge and storytelling, nurturing long-lasting customer relationships, and staying open to learning.

This is a part-time role focused on delivering engaging service, developing expertise in our brand and local events, and contributing to a welcoming, team-oriented store environment. Benefits include competitive pay, bonus, staff discount, pension, and training.

Qualifications

• Experience in delivering excellent customer service in a retail environment.
• Ability to work as part of a team and share ideas.
• Willingness to learn about products, brand, services and local events.

Responsibilities

• Create a welcoming and fun environment for customers and the team.
• Deliver an engaging customer experience in-store.
• Develop and maintain customer relationships using instore CRM tools.
• Learn and expand knowledge on Mulberry products, brand, services and local events.

Skills

Customer service

Teamwork

Product knowledge

CRM tools

Tools

In-store CRM tools

Job description

Mulberry is seeking an Experience Expert for our Battersea, London store. You will create memorable experiences using product knowledge and storytelling, nurturing long-lasting customer relationships, and staying open to learning.

This is a part-time role focused on delivering engaging service, developing expertise in our brand and local events, and contributing to a welcoming, team-oriented store environment. Benefits include competitive pay, bonus, staff discount, pension, and training.