Expansion Account Manager: Grow AI-Driven Accounts

incident.io; Greater London; On-site; GBP 73,000 - 98,000; Full time

Benefits offered by this job

Private medical insurance

Competitive annual leave

First Friday of every month off

Enhanced pension

Meaningful equity

Unlimited AI spend

Generous parental leave

£1000 setup budget

£500 annual personal development fund

Job summary

incident.io is seeking an Expansion Account Manager to own a portfolio of fast-growing customers and drive expansion. You’ll work with CS and GTM, spotting upsell signals and turning renewals into growth opportunities. You’ll partner with Sales and Product when needed and apply AI to build account plans.

You’ll thrive on complex conversations with CTOs and VPs, and enjoy shaping how we expand as a team in a rapidly scaling startup.

Qualifications

• Experience in the expansion side of account management and growing existing customers.
• Ability to drive renewal conversations and convert them into growth.
• Interest in AI tooling and applying AI to workflows.
• Comfort collaborating with cross-functional teams (CS, GTM, Sales, Product).

Responsibilities

• Own a portfolio of commercial customers end-to-end and drive expansion.
• Spot where usage outgrows the current plan and identify upsell opportunities.
• Collaborate with CS and GTM; bring in Sales and Product as needed.
• Use AI to build account plans and draft outreach with a human touch.

Skills

Expansion account management

Renewal conversations

AI tooling interest

Revenue ownership

Job description

incident.io is seeking an Expansion Account Manager to own a portfolio of fast-growing customers and drive expansion. You’ll work with CS and GTM, spotting upsell signals and turning renewals into growth opportunities. You’ll partner with Sales and Product when needed and apply AI to build account plans.

You’ll thrive on complex conversations with CTOs and VPs, and enjoy shaping how we expand as a team in a rapidly scaling startup.