AI SaaS Account Manager: Expansion & Success

fonio; Greater London; On-site; GBP 56,000 - 81,000; Full time

Benefits offered by this job

Top equipment of your choice

On-site in Vienna

Fast decision-making paths

Job summary

fonio is seeking an Account Manager to actively nurture our existing customer base across the lifecycle. You will focus on increasing value from our AI phone agent platform, expanding use cases and driving expansion revenue.

You will run reviews and upsell conversations, analyse usage, onboard customers successfully, and collaborate with Product, Marketing and Customer Success to maintain a healthy pipeline and accurate forecasts.

Qualifications

• At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus).
• Experience in upselling, renewals, or expansion revenue across existing customers.
• Strong product and technology understanding; you're highly AI-savvy.
• Structured working style and ownership mindset.

Responsibilities

• Manage existing customer accounts and drive expansion revenue.
• Conduct reviews, discovery, and upsell conversations with existing customers.
• Ensure onboarding and long-term customer satisfaction; provide market feedback to the team.
• Collaborate with Product, Marketing, and Customer Success to maintain clean handovers and reliable forecasts.

Skills

B2B SaaS sales

Account management

Upselling & renewals

AI product understanding

Structured working style

English proficiency

Job description

fonio is seeking an Account Manager to actively nurture our existing customer base across the lifecycle. You will focus on increasing value from our AI phone agent platform, expanding use cases and driving expansion revenue.

You will run reviews and upsell conversations, analyse usage, onboard customers successfully, and collaborate with Product, Marketing and Customer Success to maintain a healthy pipeline and accurate forecasts.