Key Account Manager

trg.recruitment; Greater London; On-site; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Competitive salary with equity package

Performance-based incentives

Opportunity to build and shape the client success function

Job summary

A fast-growing enterprise AI company in Greater London is seeking a Client Success & Expansion Manager to own client relationships and drive satisfaction across enterprise accounts. This role combines strategic account management with technical consultation, aimed at ensuring successful implementation and identifying expansion opportunities. Candidates should have over 5 years of relevant experience and exceptional communication skills. The position offers a competitive salary with equity package and performance-based incentives.

Qualifications

• 5+ years experience working with or within private equity firms, investment banks, or tier-1 consultancies.
• Exceptional communication, organization, and interpersonal skills.
• Ability to work independently and make autonomous decisions.
• Comfortable operating in fast-paced, high-growth environments.
• Willingness to travel as needed.
• Technical aptitude or ability to quickly understand complex products.

Responsibilities

• Own client relationships and drive satisfaction across a portfolio of enterprise accounts.
• Oversee implementation and delivery of solutions, coordinating across internal teams.
• Identify expansion opportunities and drive revenue growth within existing accounts.
• Monitor account health, track success metrics, and implement improvement initiatives.
• Identify expansion opportunities and drive revenue growth within existing accounts.
• Monitor account health, track success metrics, and implement improvement initiatives.

Skills

Client relationship management

Strategic account management

Technical consultation

Communication skills

Job description

About the Company

Our client is a venture-backed enterprise AI platform experiencing rapid growth. Well-funded, fast-moving, and backed by top-tier investors, they're now building out their client success function to support their expansion.

The Role

As a Client Success & Expansion Manager, you'll own the post-sale relationship with enterprise clients, ensuring successful implementation, driving adoption, and identifying expansion opportunities.

This is a high-impact role combining strategic account management, technical consultation, and commercial growth.

Key Responsibilities

• Own client relationships and drive satisfaction across a portfolio of enterprise accounts
• Oversee implementation and delivery of solutions, coordinating across internal teams
• Develop and execute engagement strategies including tutorials, workshops, and strategic reviews
• Act as primary point of contact for clients and internal stakeholders
• Identify expansion opportunities and drive revenue growth within existing accounts
• Monitor account health, track success metrics, and implement improvement initiatives

About You

• 5+ years experience working with or within private equity firms, investment banks, or tier-1 consultancies
• Exceptional communication, organization, and interpersonal skills
• Ability to work independently and make autonomous decisions
• Comfortable operating in fast-paced, high-growth environments
• Willingness to travel as needed
• Technical aptitude or ability to quickly understand complex products

What\'s On Offer

• Competitive salary with equity package
• Performance-based incentives
• Opportunity to build and shape the client success function
• Work with a high-caliber, global team

The Environment

This is a small, ambitious team operating at pace across global markets. The company is building something genuinely transformative and seeks individuals who thrive in dynamic, high-performance environments with significant autonomy and responsibility.

If you\'re ready to make a significant impact at a fast-growing enterprise AI company, we\'d like to hear from you.

All applications will be treated in strict confidence.