Enterprise Growth Account Manager (AI SaaS)

Powtoon - A Visual Native company; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working (Central London)

Deliveroo allowance

Fully stocked office

Volunteering initiatives

CycleScheme

Job summary

Powtoon is seeking a commercially-minded Account Manager to partner with strategic customers, drive measurable outcomes, and own retention and expansion across a portfolio of Mid-Market and Enterprise accounts.

You will work with Sales, Product, and Leadership teams, acting as a trusted advisor to some of the world\'s most recognised organisations. You will focus on onboarding, adoption, and long-term value realization, while driving strategic business reviews and growth opportunities.

Qualifications

• 3–6+ years in Customer Success, Account Management, or post-sales roles within B2B SaaS.
• Experience owning retention, renewals, or expansion targets.
• Comfortable managing Enterprise or strategic customer relationships.
• Strong commercial acumen and analytical capability.
• Ability to interpret customer usage data and translate insights into action plans.
• Excellent written and spoken English.

Responsibilities

• Manage and grow a portfolio of Enterprise and Mid-Market customers.
• Build trusted relationships with senior stakeholders across L&D, HR, Internal Communications, Enablement, IT, and Transformation teams.
• Deeply understand customer goals, organisational priorities, and success metrics.
• Drive onboarding, adoption, engagement, and long-term value realisation.
• Lead strategic business reviews focused on outcomes, ROI, and growth opportunities.
• Identify and progress expansion opportunities in partnership with Account Executives.
• Use customer data and platform insights to proactively drive adoption and reduce risk.
• Act as the voice of the customer internally by collaborating closely with Product and Leadership teams.
• Help customers scale their use of AI-powered communication and enablement across their organisation.

Skills

Account management

Customer success

Renewals

Expansion

Stakeholder management

Data analytics

English proficiency

Tools

HubSpot

Salesforce

Gainsight

Job description

Powtoon is seeking a commercially-minded Account Manager to partner with strategic customers, drive measurable outcomes, and own retention and expansion across a portfolio of Mid-Market and Enterprise accounts.

You will work with Sales, Product, and Leadership teams, acting as a trusted advisor to some of the world\'s most recognised organisations. You will focus on onboarding, adoption, and long-term value realization, while driving strategic business reviews and growth opportunities.