Exeter Area Customer Care & Repairs Coordinator

Pertemps Tm; Exeter; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Pension scheme

Holiday entitlement

Job summary

Pertemps TM in Exeter outskirts is seeking an organised, motivated Customer Care Coordinator to join its housing sector team. You will be the main contact for customers, coordinating defect and maintenance works from initial contact to resolution, and ensuring queries are handled efficiently and professionally.

Duties include scheduling technicians, coordinating repairs across new-build and social housing, issuing quotes, updating records, liaising with customers and contractors, ensuring timely

Qualifications

• Scheduling appointments for technicians and arranging materials required for works.
• Coordinating repairs and maintenance across properties.
• Issuing quotes for works to be carried out where required.
• Assessing property claims and handling warranty and defect queries.
• Updating databases and maintaining accurate customer and property records.
• Contacting and liaising with customers, contractors, technicians, and other parties involved in defect and maintenance works.
• Ensuring works are progressed and completed within agreed timescales.
• Providing excellent customer support and resolving queries in a professional and timely manner.
• Visiting sites regualty

Responsibilities

• Scheduling appointments for technicians and arranging materials required for works.
• Coordinating repairs and maintenance across properties.
• Issuing quotes for works to be carried out where required.
• Assessing property claims and handling warranty and defect queries.
• Updating databases and maintaining accurate customer and property records.
• Contacting and liaising with customers, contractors, technicians, and other parties involved in defect and maintenance works.
• Ensuring works are progressed and completed within agreed timescales.
• Providing excellent customer support and resolving queries in a professional and timely manner.
• Visiting sites regualty

Skills

Organised

Team player

Communication

Customer service

Job description

Pertemps TM in Exeter outskirts is seeking an organised, motivated Customer Care Coordinator to join its housing sector team. You will be the main contact for customers, coordinating defect and maintenance works from initial contact to resolution, and ensuring queries are handled efficiently and professionally.

Duties include scheduling technicians, coordinating repairs across new-build and social housing, issuing quotes, updating records, liaising with customers and contractors, ensuring timely