Customer Service Coordinator - Exeter

Maitland Selwyn; Exeter; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Leave 26 days

Pension scheme

GP access

Holiday purchase

Life assurance

Retail discounts

EAP

Job summary

Maitland Selwyn is supporting a respected developer in Exeter to recruit a Customer Care Coordinator. You will deliver professional aftersales service to homeowners, acting as a central point of coordination to resolve issues quickly and to a high standard.

In this role you will manage defects, coordinate remedial works, oversee subcontractors, conduct handovers and inspections, and maintain records to support continuous improvement in customer satisfaction.

Qualifications

• Strong interpersonal and communication skills with both internal and external stakeholders.
• Confident negotiator with the ability to manage challenging situations.
• Calm, professional, and patient when handling customer concerns or complaints.
• Strong customer service mindset with attention to detail.
• Ability to assess technical and commercial issues and make informed decisions.
• Able to work independently and manage workload effectively.
• Proficient in Microsoft Word and Excel (intermediate level).
• Ideally, some technical knowledge of housebuilding (e.g. electrical, plumbing, defect diagnosis and remedial works).

Responsibilities

• Ensure customer defects are addressed within agreed timescales.
• Coordinate and oversee remedial works from specification through to completion.
• Appoint and manage subcontractors, monitoring quality and performance.
• Conduct property handovers, pre-sale inspections, and 12-month defect inspections.
• Promote cost control and adherence to contractual procedures.
• Maintain accurate records and audit trails of all customer interactions and works.
• Produce and submit progress reports to management.
• Support continuous improvement in customer satisfaction ratings.

Skills

Customer service

Communication skills

Negotiation skills

Independent working

Tools

Microsoft Word

Microsoft Excel

Job description

We are supporting a respected developer in their recruitment for a Customer Care Coordinatorto join their Exeter based team. This is an excellent opportunity for a motivated individual who is passionate about delivering outstanding customer service and maintaining high standards in residential construction.

The Role

The successful candidate will play a key role in delivering a professional, positive, and responsive aftersales service to homeowners. You will act as a central point of coordination to ensure customer issues are resolved efficiently and to a high standard.

Key Responsibilities

• Ensure customer defects are addressed within agreed timescales
• Coordinate and oversee remedial works from specification through to completion
• Appoint and manage subcontractors, monitoring quality and performance
• Conduct property handovers, pre-sale inspections, and 12-month defect inspections
• Promote cost control and adherence to contractual procedures
• Maintain accurate records and audit trails of all customer interactions and works
• Produce and submit progress reports to management
• Support continuous improvement in customer satisfaction ratings

About You

• Strong interpersonal and communication skills with both internal and external stakeholders
• Confident negotiator with the ability to manage challenging situations
• Calm, professional, and patient when handling customer concerns or complaints
• Strong customer service mindset with attention to detail
• Ability to assess technical and commercial issues and make informed decisions
• Able to work independently and manage workload effectively
• Proficient in Microsoft Word and Excel (intermediate level)
• Ideally, some technical knowledge of housebuilding (e.g. electrical, plumbing, defect diagnosis and remedial works)

Benefits

• 26 days annual leave plus bank holidays
• Enhanced pension scheme
• 24/7 GP access
• Holiday purchase scheme
• Life assurance
• Retail discount platform
• Employee Assistance Programme

Our client is offering a basic salary of between £29'000 and £30'000 (depending on experience) plus annual performance bonus.

At Maitland Selwyn, we embrace diversity and are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, ensuring a fair and inclusive recruitment process for everyone.