Executive VIP Travel Consultant - Premium Service

Adventure Travel Trade Association, Inc.

Birmingham

Hybrid

GBP 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Remote work option

Hybrid work model

Fixed-term contract

Job summary

Perk is seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.

The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of

Qualifications

Proven experience delivering high-touch, premium customer service in executive travel, hospitality, aviation, luxury brands, or similar.
GDS experience (Amadeus, Sabre, Galileo or similar).
Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT.
Exceptional communication skills with a polished, confident, and discreet style.
Ability to remain calm, decisive, and solutions-focused in high-pressure situations.
Strong organisational skills and attention to detail.

Responsibilities

End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests.
Providing expert recommendations aligned to traveller preferences, company policy, and duty of care.
Handling urgent and high-impact travel disruptions with speed, empathy, and precision.
Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment.
Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence.
Building long-term relationships with Executive travellers through consistent, high-quality service.
Collaborating closely with peers to maintain a high-performance, elite service culture.