Executive VIP Travel Concierge for Elite Corporate Travel

Hackajob Ltd; Broughton; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Equity ownership

Generous vacation and holidays

Private healthcare or gym allowance

Life Insurance

Relocation support

Wellbeing resources

Job summary

Perk is seeking an Executive / VIP Business Travel Consultant to deliver seven-star service to senior leaders and high-value corporate clients. You’ll manage end-to-end travel with a focus on personalised, timely, and relationship-driven support.

The role requires strong hospitality, premium travel experience, and solid contact centre operations knowledge, with training available across Amadeus, Sabre, or other GDS platforms.

Qualifications

• Proven experience delivering high-touch, premium customer service in executive travel, hospitality, aviation, luxury brands, or similar.
• GDS experience with Amadeus, Sabre, Galileo or similar.
• Strong understanding of contact centre performance metrics: productivity, efficiency, and CSAT.
• Exceptional communication skills with a polished, confident, and discreet style.
• Ability to remain calm, decisive, and solutions-focused in high-pressure situations.
• Strong organisational skills and attention to detail.

Responsibilities

• End-to-end management of Executive and VIP travel, including air, hotel, ground transport, and bespoke requests.
• Providing expert recommendations aligned to traveller preferences, company policy, and duty of care.
• Handling urgent and high-impact travel disruptions with speed, empathy, and precision.
• Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment.
• Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence.
• Building long-term relationships with Executive travellers through consistent, high-quality service.
• Collaborating closely with peers to maintain a high-performance, elite service culture.

Skills

Premium service

GDS experience

CSAT understanding

Communication skills

Calm under pressure

Tools

Amadeus

Sabre

Galileo

Job description

Perk is seeking an Executive / VIP Business Travel Consultant to deliver seven-star service to senior leaders and high-value corporate clients. You’ll manage end-to-end travel with a focus on personalised, timely, and relationship-driven support.

The role requires strong hospitality, premium travel experience, and solid contact centre operations knowledge, with training available across Amadeus, Sabre, or other GDS platforms.