Executive VIP Travel Consultant

Adventure Travel Trade Association, Inc.; Birmingham; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

Perk is seeking outstanding Executive / VIP Travel Consultants to deliver elite, seven-star service to senior leaders and high-value corporate clients. The role requires a strong hospitality and premium travel background, with solid GDS experience and a track record in elite customer care.

You will manage complex itineraries, operate across multiple channels, and maintain exceptional CSAT while meeting productivity goals.

Qualifications

• Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
• GDS experience (Amadeus, Sabre, Galileo or similar)
• Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
• Exceptional communication skills with a polished, confident, and discreet style
• Ability to remain calm, decisive, and solutions-focused in high-pressure situations
• Strong organisational skills and attention to detail
• Experience supporting senior stakeholders or high-net-worth individuals
• Exposure to out-of-hours or follow-the-sun travel support models

Responsibilities

• End-to-end management of Executive and VIP travel, including air, hotel, ground transport, and bespoke requests
• Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
• Handling urgent and high-impact travel disruptions with speed, empathy, and precision
• Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment
• Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
• Building long-term relationships with Executive travellers through consistent, high-quality service
• Collaborating closely with peers to maintain a high-performance, elite service culture

Skills

High-touch service

GDS experience

Contact centre metrics

Excellent communication

Calm under pressure

Organisational skills

Tools

Amadeus

Sabre

Galileo

Job description

Perk is seeking outstanding Executive / VIP Travel Consultants to deliver elite, seven-star service to senior leaders and high-value corporate clients. The role requires a strong hospitality and premium travel background, with solid GDS experience and a track record in elite customer care.

You will manage complex itineraries, operate across multiple channels, and maintain exceptional CSAT while meeting productivity goals.