Elite Executive VIP Travel Concierge

Hackajob Ltd

Dunfermline

Hybrid

GBP 42,000 - 55,000

Full time

8 days ago

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Equity ownership in Perk

Generous vacation days & holidays

Private healthcare or gym allowance

Life Insurance

Job summary

Perk is seeking an outstanding Executive / VIP Business Travel Consultant to deliver elite seven-star service to senior leaders and high-value corporate clients. This role requires a strong background in hospitality, premium travel, or luxury customer service and solid experience with GDS systems.

You will manage end-to-end itineraries, respond swiftly to disruptions, and maintain exceptional CSAT while meeting productivity targets.

Qualifications

Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar).
GDS experience (Amadeus, Sabre, Galileo or similar).
Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT.

Responsibilities

End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests.
Providing expert recommendations aligned to traveller preferences, company policy, and duty of care.
Handling urgent and high-impact travel disruptions with speed, empathy, and precision.
Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment.
Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence.
Building long-term relationships with Executive travellers through consistent, high-quality service.