Premium Parts Advisor - Auto Retail, Bonus & Pension

Listers Group Ltd; Hereford; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on Retail

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Company Events

Job summary

Listers Land Rover Hereford is seeking a Parts Advisor to join our team. You’ll supply Land Rover parts to the public, trade clients and our workshops, interacting across sales and service.

The role covers picking parts, confirming stock, handling enquiries, and processing warranty claims. A passion for excellent customer service and the ability to build rapport quickly are essential.

Qualifications

• Experience and passion for delivering exceptional customer service.
• Previous parts advisor experience within a dealership or motor factor knowledge is preferred.
• Willingness to learn about premium Land Rover products and parts.

Responsibilities

• Pre-pick parts for workshop job cards and client orders.
• Check stock availability and manage replenishment for workshops and trade/retail customers.
• Handle inbound/outbound calls, walk-in clients and online inquiries to build client relationships.
• Assist with warranty claims processing and complete related administration.
• Develop knowledge of Land Rover parts to explain usage and benefits.
• Maintain high standards of service and help meet tight deadlines.

Skills

Customer service

Sales driven

Communication

Organisation

Rapport building

Job description

Listers Land Rover Hereford is seeking a Parts Advisor to join our team. You’ll supply Land Rover parts to the public, trade clients and our workshops, interacting across sales and service.

The role covers picking parts, confirming stock, handling enquiries, and processing warranty claims. A passion for excellent customer service and the ability to build rapport quickly are essential.