Executive Business Support & Systems Administrator

5 Star Recruitment; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Job summary

Neighbourhoods and Housing in Liverpool seeks a dedicated Business Support Officer to maintain records, handle information processing, and respond to residents’ queries with a flexible, customer-focused approach. The role includes minute-taking, coordinating committee reports, and supporting ICT systems across several platforms.

Appropriate training and strong IT skills are essential. The post involves supporting senior managers and acting as a PA during absences, with a commitment to data

Qualifications

• Completion of GCSEs/NVQ3 or equivalent with IT training.
• Experience with IT tools such as ECDL and Microsoft Office.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Maintain up-to-date records on relevant systems.
• Process information, chase progress, and record outcomes.
• Communicate with customers and residents by phone and in person to resolve queries.
• Provide flexible services including visitors, scanning, filing, and other admin tasks.
• Coordinate committee reports, draft agendas, and distribute minutes and actions.
• Provide day-to-day ICT systems administrative support (M3, Flare, Civica, LALPAC, etc.) and ensure system integrity.

Skills

Minutes taking

Customer service

Data reporting

Microsoft Office

Communication

Education

GCSEs/NVQ3

Tools

M3

Legend

JCAD

CONFIRM

Publisher

Job description

Neighbourhoods and Housing in Liverpool seeks a dedicated Business Support Officer to maintain records, handle information processing, and respond to residents’ queries with a flexible, customer-focused approach. The role includes minute-taking, coordinating committee reports, and supporting ICT systems across several platforms.

Appropriate training and strong IT skills are essential. The post involves supporting senior managers and acting as a PA during absences, with a commitment to data