Business Support Officer

Edwards & Pearce; Hull and East Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

Edwards & Pearce is seeking a proactive Business Support Officer to provide high‑level administrative support to the Chief Executive and deliver essential coordination across the organisation. You will manage communications, oversee records and events, and help drive continuous improvement of admin processes while maintaining confidentiality and a professional front‑of‑house presence.

The role requires strong written communication, excellent organisation, and the ability to work independently,

Qualifications

• Experience providing high‑level admin support and diary management.
• Excellent written and verbal communication skills.
• Strong organisational and multitasking abilities with high attention to detail.

Responsibilities

• Provide executive support to the Chief Executive, coordinating project work and preparing operational requirements.
• Prepare briefing materials, reports, and correspondence for strategic decision‑making.
• Liaise with staff at all levels and manage internal and external communications on behalf of the Chief Executive.
• Deliver administrative support across the organisation, maintain records and enforce data governance.
• Coordinate events, meetings, and front‑of‑house arrangements; support branding and communications.

Skills

Administrative experience

Microsoft Office 365

Written communication

Organisation & multitasking

Stakeholder liaison

Tools

Microsoft Office 365

Job description

Our client is seeking a Business Support Officer who will play a crucial role in keeping the organisation running smoothly by providing high level proactive support to the Chief Executive and delivering essential administrative, communications, and coordination functions across the company; working hours are 35 per week.

Duties & Responsibilities

Support to the Chief Executive

• Deliver high‑quality executive support, including coordinating project work, preparing operational requirements, and managing assigned responsibilities and special projects.
• Provide robust project and research support, reviewing reports, presentations, and documentation.
• Prepare clear, accurate briefing materials, reports, presentations, and correspondence to inform strategic decision‑making.
• Liaise confidently with staff at all levels and manage internal and external communications on behalf of the Chief Executive.

Organisational Administration

• Provide comprehensive administrative support across the business, ensuring accurate records, effective filing systems, and compliance with data protection and information governance.
• Support the development and improvement of organisational administrative processes to enhance efficiency.
• Deliver ad‑hoc reception cover, greeting visitors, managing calls, handling enquiries, and maintaining a professional front‑of‑house environment.
• Contribute to positive internal communications and a collaborative working culture.

Communications and Digital Engagement

• Lead production of the business newsletter, including content planning, drafting, coordinating contributions, and managing distribution.
• Maintain and update the company website, ensuring information is accurate, accessible, and aligned with organisational priorities.
• Support digital communications, including social media updates, stakeholder announcements, and publication of organisational materials.
• Assist in maintaining consistent branding and messaging across all communication channels.

Event and Meeting Coordination

• Provide administrative and logistical support for organisational events, workshops, conferences, and stakeholder meetings.
• Manage event administration, including invitations, registrations, venue and catering arrangements, materials preparation, and attendee communications.
• Support internal meetings through agenda preparation, minute‑taking, document collation, and monitoring completion of agreed actions.
• Provide on‑the‑day event support to ensure smooth and professional delivery.

Business‑Wide Support

• Contribute to continuous improvement by identifying opportunities to streamline administrative processes and enhance organisational effectiveness.
• Support cross‑team projects and initiatives, ensuring alignment with organisational objectives.

General Duties

• Keep colleagues and managers appropriately informed of work activities and provide information as requested.
• Participate in planning, team‑building activities, supervision, appraisal meetings, and in‑service training.
• Undertake any other duties commensurate with the role as requested by Senior Management.

The Candidate

Essential

• Have previous administrative experience.
• Have excellent written communication skills.
• Possess strong organisational and multitasking skills and have high attention to detail.
• Have strong interpersonal skills with the ability to liaise professionally at all levels.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, Teams, PowerPoint).
• Ability to work independently and exercise initiative.
• Possess strong confidentiality and data protection skills.
• Be trustworthy and reliable.
• Able to take an innovative and creative approach to problem solving.
• Have a full driving licence with the willingness and ability to travel around the East Riding of Yorkshire.
• Be flexible and adaptable.

Desirable

• Digital content creation and platform experience.
• Experience supporting events, meetings, or workshops.
• An enhanced DBS check will be required.

Edwards & Pearce is an Equal Opportunities Employer