Business Support Officer

Oxford City Council; Oxford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Oxford City Council is seeking a proactive Business Support Officer to join the Housing Asset Management team. You will help maintain property records, support business systems, and handle customer enquiries, Right to Buy applications, complaints, and information requests.

You will work across ICT-enabled processes, managing competing priorities and ensuring accurate data to support service delivery, improvements and stakeholder relationships.

Qualifications

• Experience with data and ICT systems.
• Strong administrative skills and ability to manage competing priorities.
• Excellent communication and stakeholder relationship building.

Responsibilities

• Maintain property records and information requests.
• Manage business systems and data to support service delivery.
• Handle Right to Buy applications and customer enquiries.
• Address complaints and support stakeholder engagement.

Skills

Proactive

Adaptable

Data handling

ICT systems

Organisational skills

Customer service

Attention to detail

Tools

Property records management

Job description

We are looking for a proactive and adaptable Business Support Officer to join our Housing Asset Management team. This varied role is central to maintaining property records, managing business systems and supporting key services including Right to Buy applications, customer enquiries, complaints management and property information requests.

You’ll be confident working with data and ICT systems, able to manage competing priorities and committed to ensuring accurate, timely information is available to support service delivery. We are looking for someone who enjoys improving processes, embraces new technology and can build positive relationships with colleagues, customers and stakeholders.

This is an excellent opportunity to play an important role in supporting the council's property services while contributing to service improvements and innovation across the team.

Note: All vacancies close at 23:59 on the stated closing date.

Are you highly organised, customer focused and passionate about delivering excellent business support services? Do you thrive in a fast-paced environment where attention to detail, strong administrative skills and effective partnership working are key?