Business Support Officer

5 Star Recruitment; Romford; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

5 Star Recruitment is seeking an administrative professional to support the Neighbourhoods Directorate, primarily for Public Protection, including Environmental Health and Trading Standards. The role combines remote work with regular Romford office attendance.

You will manage data entry, maintain IT systems, prioritise workloads, and provide proactive, high-quality support to frontline teams while liaising with external bodies.

Qualifications

• Provide admin service to the Neighbourhoods Directorate, mainly for Public Protection.
• Maintain and quality assure IT systems and data records.
• Prioritise workload under pressure while supporting multiple frontline teams.
• Deliver high quality self-directed administrative support and raise standards.
• Liaise with external bodies and government agencies as required.
• Contribute to developing the Business Services Team and services.
• Work in a fast-paced, multi-function environment.
• Remote-first role with weekly Romford office attendance.

Responsibilities

• Provide admin service to the Neighbourhoods Directorate, mainly for Public Protection.
• Maintain and quality assure IT systems and data records.
• Prioritise workload under pressure while supporting multiple frontline teams.
• Deliver high quality self-directed administrative support and raise standards.
• Liaise with external bodies and government agencies as required.
• Contribute to developing the Business Services Team and services.
• Work in a fast-paced, multi-function environment.
• Remote-first role with weekly Romford office attendance.

Job description

• Provide an administration service to various components of the Neighbourhoods Directorate, primarily for Public Protection (Environmental Health, Trading Standards)
• Maintain, update and quality assure various IT systems and records, ensuring consistency, accuracy and quality of data. Including data input, updating document management systems and ensuring legislative time constraints are met.
• Prioritise workload in the face of competing demands and pressurised working environment, often supporting multiple front line teams and projects.
• Provide high quality self-directed administrative support, checking own work and proactively looking to raise standards and improve consistency across the team.
• Maintain awareness of wider issues and changes which may impact upon the daily support needs of the directorate.
• To liaise where appropriate with external bodies and government agencies in respect of service provision as required.
• Contribute to the development of the Business Services Team service offer, creating a professional environment, and future-proofing administrative and support services.
• Work in a fast paced, multi-function environment.
• Although the role is primarily to work remotely, there is a need to have a flexible approach and to attend the office in Romford each week, and as and when required.