Executive Assistant

Ser-; Bedford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Car allowance

Health cash plan

Life insurance

Pension

23 days holiday + bank holidays

Job summary

Ser- is seeking an organised and commercially minded Executive Assistant to support the Head of Business Development in Bedford. You will coordinate sales activity, manage customer relationships and help drive growth across the business.

You’ll handle diary management, prepare presentations and maintain CRM records, with a proactive approach to follow-ups. The role includes a competitive salary (£25,000–£35,000 DOE) plus benefits such as holiday, car allowance, health cash plan, life insurance

Qualifications

• Excellent written and verbal communication skills with customers.
• Strong organisational skills to manage a busy diary and competing demands.
• Proactive approach to follow up actions and deadlines.
• Attention to detail in managing information and documents.
• Customer service skills to liaise with customers and internal teams.
• Commercial mindset with interest in sales, account management, upselling and cross-selling.

Responsibilities

• Managing the Head of Business Development's diary and coordinating meetings, visits, appointments and reviews.
• Providing extensive sales support to the Head of Business Development and sales team.
• Supporting existing customer accounts through upselling and cross-selling opportunities.
• Assisting with new business opportunities, enquiries, quotations, proposals and samples.
• Coordinating meetings, preparing presentations and meeting documents, recording actions.
• Maintaining CRM records and assisting with sales reporting, forecasts, KPIs and pipeline management.
• Liaising with customers, prospects and internal departments to ensure smooth sales process and high service levels.
• Supporting tender projects and information requests with accurate, timely responses.
• Working with the Business Development team to track opportunities and keep sales projects moving.
• Providing general administrative and organisational support to the business development function.

Skills

Excellent communication

Strong organisational skills

Proactive approach

Attention to detail

Customer service

Commercial mindset

Tools

Microsoft Office (Outlook)

Excel

Word

PowerPoint

Job description

My client is an established packaging business specialising in innovative packaging solutions for a wide range of industries. They are now looking for an organised and commercially minded individual to support their Head of Business Development, playing a key role in coordinating sales activity, managing customer relationships and helping drive further business growth.

Executive Assistant

Location: Bedford

£25,000 - £35,000 (DOE) + Bonus

23 days holiday plus bank holidays, car allowance, health cash plan, life insurance and pension.

Responsibilities

• Managing the Head of Business Development's diary from top to bottom, coordinating meetings, customer visits, appointments and internal reviews.
• Providing extensive sales support to the Head of Business Development and wider sales team, ensuring opportunities are followed up and commercial activity runs smoothly.
• Supporting existing customer accounts through upselling and cross-selling opportunities to develop relationships and maximise sales potential.
• Assisting with new business opportunities, customer enquiries, quotations, proposals and sample requests.
• Coordinating meetings, preparing presentations and meeting documents, recording actions and ensuring outstanding tasks are followed up.
• Maintaining accurate CRM records and assisting with sales reporting, forecasts, KPIs and pipeline management.
• Liaising with customers, prospects and internal departments to ensure a smooth sales process and a high standard of customer service.
• Supporting tender projects and customer requests for information, ensuring responses are prepared accurately and on time.
• Working closely with the Business Development team to track opportunities, manage follow-ups and keep sales projects moving forward.
• Providing general administrative and organisational support to help the business development function operate effectively.

Essential

• A good understanding of Microsoft Office software, particularly Outlook, Excel, Word and PowerPoint.
• Strong organisational skills, with the ability to manage a busy diary and prioritise competing demands.
• Excellent written and verbal communication skills, with confidence when liaising with customers and colleagues at all levels.
• Previous experience in an administrative, executive assistant, personal assistant or sales support role would be advantageous
• A proactive approach, with the ability to follow up outstanding actions and ensure deadlines are met.
• Strong attention to detail and the ability to manage information accurately.
• A commercial mindset, with an interest in sales, account management, upselling and cross-selling opportunities.
• Excellent customer service skills and the ability to build effective working relationships.