Public Area Team leader

Hyatt Hotels Corporation; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

12 complimentary nights

Discounted stays

Free meals on duty

Uniform provided

Headspace access

Staff discounts

Training & promotion

Job summary

Hyatt Regency London – The Churchill in Marylebone, London, is seeking an experienced Public Area Team Leader to supervise our housekeeping and public areas teams, delivering the highest standards of cleanliness and guest service.

The ideal candidate will have supervisory experience in luxury hotels, strong leadership and organisational skills, excellent communication, and a commitment to safety and regulatory compliance.

Qualifications

• Experience in housekeeping or public areas supervisory role, ideally within a luxury hotel.
• Strong leadership and organisational skills.
• Excellent communication and ability to build cross-department relationships.
• Commitment to maintaining the highest standards of cleanliness.

Responsibilities

• Supervise and support the Public Areas team and coach colleagues.
• Conduct regular inspections of public areas and guest facilities to ensure cleanliness and safety.
• Coordinate daily cleaning activities, deep cleaning schedules, and special projects.
• Identify and follow up on maintenance issues with Engineering to minimise disruption.
• Monitor condition of fixtures, furnishings, and decor; arrange repairs as needed.
• Manage cleaning supplies, equipment, and inventory; ensure proper usage.
• Maintain records of inspections, cleaning activities, and department reports.
• Foster a positive, health‑and‑safety conscious work environment across areas.

Skills

Leadership

Organisational skills

Communication

Health & safety

Job description

Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London’s West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.

The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.

Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London’s most sought after neighbourhoods.

Duties and Responsibilities

• Supervise and support the Public Areas team, providing training, guidance, and coaching to ensure exceptional cleanliness and service standards are maintained at all times.
• Conduct regular inspections of all public areas, including guest facilities, colleague areas, meeting rooms, lifts, restrooms, the gym, and back-of-house spaces, ensuring they are clean, safe, and well presented.
• Coordinate and monitor daily cleaning activities, deep cleaning schedules, and special projects to maintain the highest standards of cleanliness and appearance throughout the hotel.
• Identify, report, and follow up on maintenance issues, working closely with the Engineering team to ensure timely resolution and minimise disruption to guests and colleagues.
• Monitor the condition of hotel fixtures, furnishings, flooring, upholstery, plants, and decorative features, arranging repairs or restoration works as required.
• Manage cleaning supplies, equipment, and inventory levels, ensuring resources are available, well‑maintained, and used in accordance with company procedures.
• Maintain accurate records of inspections, cleaning activities, maintenance requests, and departmental reports, ensuring all tasks are completed efficiently and on schedule.
• Foster a positive and collaborative working environment while promoting health, safety, and compliance standards across all public and back‑of‑house areas.

About you

We are looking for an experienced and proactive hospitality professional with previous housekeeping or public areas supervisory experience, ideally within a luxury hotel environment. The successful candidate will have strong leadership and organisational skills, a keen eye for detail, and a passion for maintaining the highest standards of cleanliness and presentation. Excellent communication skills and the ability to build effective working relationships across departments are essential. Experience in managing teams, coordinating maintenance follow‑up, and ensuring health and safety compliance would be highly advantageous. A commitment to providing an exceptional guest and colleague experience, while embodying Hyatt's Values, is essential.

Benefits

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

Next Steps

Apply today for this Public Area Team leader role and start your journey with Hyatt Hotels!