Assistant Housekeeping Manager

Hyatt Regency; Greater London; On-site; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Complimentary nights

Discounted hotel stays

Free meals on duty

Life Assurance

Uniform provided

Headspace membership

Employee assistance program

Staff discounts

Job summary

Hyatt Regency London – The Churchill is seeking an Assistant Housekeeping Manager to lead the housekeeping team and uphold exceptional cleanliness standards across the hotel. You will coordinate daily operations, manage inventory, and collaborate closely with other departments to ensure a superior guest experience.

The role requires proactive leadership, strong organisational skills, and a passion for delivering outstanding service in a fast-paced luxury hotel environment.

Qualifications

• Minimum housekeeping supervisory or management experience in a hotel environment.
• Experience in hotel housekeeping operations is advantageous.
• Excellent organisational skills and a keen eye for detail.
• Ability to lead and develop teams in a fast-paced setting.

Responsibilities

• Lead, motivate, and support the Housekeeping team to deliver high cleanliness and presentation standards.
• Monitor guest rooms, public areas, and facilities to meet brand and quality standards.
• Coordinate daily operations including room assignments, inspections, and team scheduling.
• Collaborate with Front Office, Engineering, and other departments to enhance guest experience.
• Manage linen and inventory with cost control in mind.
• Handle guest requests and service recovery professionally.
• Coach and develop colleagues through training and feedback.
• Assist with rota planning, payroll submissions, budgeting, and safety compliance.

Skills

People leadership

Housekeeping supervision

Organisation

Attention to detail

Job description

Organization- Hyatt Regency London - The Churchill

Assistant Housekeeping Manager

Salary: Competitive Salary + Service Charge

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London’s West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.

The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.

Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London’s most sought after neighbourhoods.

Duties and responsibilities related to the Assistant Housekeeping Manager role

• Lead, motivate, and support the Housekeeping team to deliver exceptional cleanliness and presentation standards throughout the hotel.
• Monitor guest rooms, public areas, and colleague facilities to ensure they consistently meet brand and quality standards.
• Coordinate daily operations, including room assignments, inspections, and team scheduling in line with business needs.
• Work closely with Front Office, Engineering, and other departments to enhance the overall guest experience.
• Manage hotel linen and housekeeping inventory, ensuring appropriate stock levels and cost control.
• Handle guest requests, concerns, and service recovery situations professionally and promptly.
• Support colleague development through coaching, training, performance discussions, and ongoing feedback.
• Assist with departmental administration, including rota planning, payroll submissions, budgeting, and compliance with health and safety procedures.

About You

We are looking for a proactive and people-focused leader with previous housekeeping supervisory or management experience, ideally within a hotel environment. The successful candidate will have strong organisational skills, a keen eye for detail, and a passion for delivering outstanding guest experiences. You will be confident leading and developing teams, managing multiple priorities in a fast-paced environment, and collaborating effectively with colleagues across the hotel. Experience with hotel housekeeping operations, inventory management, and workforce planning would be highly advantageous.

Benefits you will enjoy as a Assistant Housekeeping Manager

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Life Assurance
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.