Events Supervisor

Haymarket Hotel; West End; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Staff meals on shift

Discounts at Design Hotels

Season ticket loan

Job summary

Haymarket Hotel in London is seeking an Events Supervisor to lead a dedicated events team and ensure exceptional guest experiences during every function. You will coordinate setup, manage guest interactions, and drive seamless operations across departments.

A strong service ethos, excellent communication, and organisational prowess are essential to succeed in our fast-paced environment. Joining our award‑winning Firmdale Hotels group, you’ll enjoy a comprehensive benefits package, ongoing

Qualifications

• Proven experience supervising a hospitality/events team.
• Excellent customer service mindset with attention to detail.
• Strong communication and interpersonal skills.
• Excellent organisational and multitasking abilities.

Responsibilities

• Supervise setup and execution of events to meet high standards.
• Act as main guest contact, addressing needs promptly.
• Lead and motivate the events team to deliver seamless experiences.
• Ensure event spaces are clean, well-organised and prepared.
• Collaborate with other departments to ensure smooth operations.
• Continuously look for ways to enhance guest experience and processes.

Skills

Team leadership

Customer service

Communication skills

Organisational skills

Job description

Are you passionate about delivering exceptional service and creating memorable experiences? We have an exciting opportunity for an Events Supervisor to join our highly successful team at Haymarket Hotel, part of the prestigious Firmdale Hotels.

Firmdale Hotels is renowned for its unique design, vibrant atmosphere, and exceptional hospitality. Our award-winning hotels are located in the heart of London and New York, each offering a distinctive blend of comfort, style, and service. At Firmdale, we pride ourselves on our commitment to excellence and our dedicated team who make it all possible.

As an Events Supervisor, you will play a pivotal role in ensuring our guests receive inspirational service during their events. You will work closely with our Events team, demonstrating your exceptional attention to detail, organisational prowess, and interpersonal skills. Your confidence and strong communication abilities will be key in engaging with guests and leading your team to success.

Responsibilities:

• Supervise and coordinate the setup and execution of events, ensuring all details meet the highest standards.
• Provide exceptional customer service, acting as the main point of contact for guests and addressing any needs or concerns promptly.
• Lead, motivate, and support your team, fostering a positive and collaborative working environment.
• Ensure all event spaces are prepared and maintained to the highest level of cleanliness and organisation.
• Collaborate with other departments to ensure seamless event operations and guest satisfaction.
• Continuously seek opportunities to enhance the guest experience and improve event processes.

What you Need:

• Proven experience in supervising a team, preferably in events or hospitality.
• A passion for delivering exceptional customer service and a keen eye for detail.
• Confidence in your communication skills and the ability to engage with guests and team members effectively.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• A positive, can-do attitude and a proactive approach to problem-solving.

What We Offer:

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming.

Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest.

You'll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• Two Michelin Keys, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• Condé Nast Traveller 'Triple Crown', 2026
• One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025
• AA Breakfast Award, Brumus Bar & Restaurant, 2025

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.