Events Supervisor

Firmdale Hotels PLC; Greater London; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Health cash plan

Discounted cinema tickets

Gym membership

Travel discounts

Complimentary meals on shift

Referral bonus

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

English lessons

Job summary

Firmdale Hotels’ Haymarket Hotel in London is seeking an Events Supervisor to oversee setup and delivery of inspiring events, while leading and motivating the events team to deliver outstanding guest experiences. You’ll coordinate with other departments to ensure flawless operations, maintain the highest standards of cleanliness and organisation, and provide proactive, engaging service for every guest.

This role offers a competitive salary plus benefits, flexible scheduling, and ongoing training

Qualifications

• Proven experience in supervising a team in events or hospitality.
• Passion for delivering exceptional customer service and attention to detail.
• Confident communication and ability to engage with guests and team members.
• Strong organisational skills and ability to multitask in a fast-paced environment.
• Proactive problem-solving and a positive, can-do attitude.

Responsibilities

• Supervise and coordinate the setup and execution of events to meet high standards.
• Provide exceptional customer service, acting as the main contact for guests.
• Lead, motivate and support the events team to foster a collaborative environment.
• Ensure event spaces are clean, organised, and ready for use.
• Collaborate with other departments to ensure seamless operations and guest satisfaction.
• Seek opportunities to enhance guest experience and improve event processes.

Skills

Team leadership

Customer service

Attention to detail

Organisation

Communication

Job description

Are you passionate about delivering exceptional service and creating memorable experiences? We have an exciting opportunity for an Events Supervisor to join our highly successful team at Haymarket Hotel, part of the prestigious Firmdale Hotels.. . Firmdale Hotels is renowned for its unique design, vibrant atmosphere, and exceptional hospitality. Our award-winning hotels are located in the heart of London and New York, each offering a distinctive blend of comfort, style, and service. At Firmdale, we pride ourselves on our commitment to excellence and our dedicated team who make it all possible.. . As an Events Supervisor, you will play a pivotal role in ensuring our guests receive inspirational service during their events. You will work closely with our Events team, demonstrating your exceptional attention to detail, organisational prowess, and interpersonal skills. Your confidence and strong communication abilities will be key in engaging with guests and leading your team to success.. .

Responsibilities:

• Supervise and coordinate the setup and execution of events, ensuring all details meet the highest standards..
• Provide exceptional customer service, acting as the main point of contact for guests and addressing any needs or concerns promptly..
• Lead, motivate, and support your team, fostering a positive and collaborative working environment..
• Ensure all event spaces are prepared and maintained to the highest level of cleanliness and organisation..
• Collaborate with other departments to ensure seamless event operations and guest satisfaction..
• Continuously seek opportunities to enhance the guest experience and improve event processes..

What you Need:

• Proven experience in supervising a team, preferably in events or hospitality..
• A passion for delivering exceptional customer service and a keen eye for detail..
• Confidence in your communication skills and the ability to engage with guests and team members effectively..
• Strong organisational skills and the ability to multitask in a fast-paced environment..
• A positive, can-do attitude and a proactive approach to problem-solving..

What We Offer:

• We offer a competitive salary plus service charge and benefits to be discussed at venue.
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching..
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And much more!!. .

Awards and Accolades:

• Sunday Times Best Places to Work 2024, 2025 & 2026.
• Two Michelin Keys, 2024, 2025.
• Top-Rated Tablet Hotels of All Time, 2025.
• Condé Nast Traveller 'Triple Crown', 2026.
• One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025.
• AA Breakfast Award, Brumus Bar & Restaurant, 2025.

You can see a full list of our awards and accolades here: . .

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.. .

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Experience: Required
Employment: Full-time
Salary: £19 – £21 hourly

About Firmdale Hotels PLC: