Events Supervisor - London

Haymarket Hotel; City of Westminster; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Flexible scheduling

Season ticket loan

Ongoing training & English lessons

Job summary

Haymarket Hotel in London is seeking an Events Supervisor to lead the events team and ensure guests receive inspirational service during every function.

You will coordinate setup, supervise staff, and collaborate with departments to deliver seamless events in a fast-paced hospitality environment.

Qualifications

• Proven experience in supervising a team, preferably in events or hospitality.
• Passion for delivering exceptional customer service and a keen eye for detail.
• Confidence in communication and engaging with guests and team members.
• Strong organisational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Supervise and coordinate the setup and execution of events to the highest standards.
• Provide exceptional customer service as the main contact for guests.
• Lead, motivate, and support the team to ensure seamless operations.
• Ensure event spaces are prepared, clean, and well organised.
• Collaborate with other departments for smooth event delivery.
• Identify opportunities to enhance guest experience and processes.

Skills

Guest service

Team supervision

Communication

Event coordination

Job description

As an Events Supervisor, you will play a pivotal role in ensuring our guests receive inspirational service during their events. You will work closely with our Events team, demonstrating your exceptional attention to detail, organisational prowess, and interpersonal skills. Your confidence and strong communication abilities will be key in engaging with guests and leading your team to success.,

• Supervise and coordinate the setup and execution of events, ensuring all details meet the highest standards.
• Provide exceptional customer service, acting as the main point of contact for guests and addressing any needs or concerns promptly.
• Lead, motivate, and support your team, fostering a positive and collaborative working environment.
• Ensure all event spaces are prepared and maintained to the highest level of cleanliness and organisation.
• Collaborate with other departments to ensure seamless event operations and guest satisfaction.
• Continuously seek opportunities to enhance the guest experience and improve event processes. Proven experience in supervising a team, preferably in events or hospitality.
• A passion for delivering exceptional customer service and a keen eye for detail.
• Confidence in your communication skills and the ability to engage with guests and team members effectively.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• A positive, can-do attitude and a proactive approach to problem-solving. Are you passionate about delivering exceptional service and creating memorable experiences? We have an exciting opportunity for an Events Supervisor to join our highly successful team at Haymarket Hotel, part of the prestigious Firmdale Hotels.
• Firmdale Hotels is renowned for its unique design, vibrant atmosphere, and exceptional hospitality. Our award-winning hotels are located in the heart of London and New York, each offering a distinctive blend of comfort, style, and service. At Firmdale, we pride ourselves on our commitment to excellence and our dedicated team who make it all possible., Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming. Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest. You'll be joining a team whose Awards and Accolades speak for themselves:
• Sunday Times Best Places to Work 2024, 2025 & 2026
• Two Michelin Keys, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• Cond Nast Traveller 'Triple Crown', 2026
• One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025
• AA Breakfast Award, Brumus Bar & Restaurant, 2025
• You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if we need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!