Events Supervisor

Firmdale Hotels; Greater London; Hybrid; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay (£17-£19) incl.

Wagestream access

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Referral bonus

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

English lessons

Social events

Cycle to work

Long service awards

Volunteer day

Exclusive discounts

Job summary

Firmdale Hotels' Ham Yard Hotel in London is seeking a Night Room Service Waiter to ensure guests' comfort and satisfaction throughout the night. You will take orders, offer recommendations, and coordinate timely delivery with a small, dedicated team.

We offer a competitive hourly rate (£17-£19), service charge inclusion, Wagestream access, health plan, discounts, and ongoing training. Flexible scheduling and on-shift meals are provided.

Qualifications

• Strong customer service skills to delight our guests.
• Attention to detail to ensure every order is perfect.
• Excellent organisational and communication skills.
• Comfortable working autonomously or collaboratively as part of a close-knit team.

Responsibilities

• Interacting with guests to take orders and provide recommendations.
• Delivering food promptly and efficiently, exceeding guest expectations.
• Fulfilling guests' requests promptly and with utmost attention to detail.
• Working independently or as part of a small, dedicated team to maintain seamless operations throughout the night.

Skills

Excellent customer service

Attention to detail

Organisational skills

Communication skills

Autonomous or collaborative work

Job description

Are youpassionate about delivering exceptional hospitality experiences? Do you thrivein dynamic environments, ready to handle multiple orders with finesse? If so,we have an exciting opportunity for you!

At FirmdaleHotels, we pride ourselves on offering unparalleled service and unforgettableexperiences to our guests. Our Ham Yard Hotel, nestled in the heart of London,embodies luxury, sophistication, and warmth, making it a destination of choicefor travellers seeking an extraordinary stay.

As a Night RoomService Waiter at Ham Yard Hotel, you will play a pivotal role in ensuring ourguests' comfort and satisfaction throughout the night

Responsibilities:

• Interacting with guests to take orders andprovide recommendations.
• Delivering food promptly and efficiently,exceeding guest expectations.
• Fulfilling guests' requests promptly and withutmost attention to detail.
• Working independently or as part of a small,dedicated team to maintain seamless operations throughout the night.

What you Need:

• Strong customer service skills to delight ourguests.
• Attention to detail to ensure every order isperfect.
• Excellent organisational and communicationskills to coordinate effectively.
• Comfort working autonomously or collaborativelyas part of a close-knit team

WhatWe Offer:

• Competitive hourly rate of £17.00 - £19.00 inclusive of service charge.
• Access to Wagestream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching. Healthcash plan(including contributions towards dental, optical,alternative and complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme forrecommending top talent
• Flexible scheduling withoutsplit shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowancebased on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to workscheme and annual long service awards
• One allocated paid day peryear for volunteering work
• Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
• Manager of the Year – Helle Jensen –Cateys 2024
• Food & Beverage Manager of theYear - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - JamieAtkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette forCulinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award2025
• Ham Yard Hotel, Covent Garden Hotel andHaymarket Hotel – Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes forCulinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
• Dorset Square Hotel – One AA Rosette forCulinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and WarrenStreet - Michelin keys
• Number Sixteen - Best Boutique Hotels inLondon, The Times, 2024.

You can see a full list of our awards and accoladeshere:https://www.firmdalehotels.com/b/awards-accolades/

If you're readyto embark on a rewarding journey with Firmdale Hotels and contribute to ourlegacy of excellence,

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.

In line with the Asylum andImmigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required atinterview stage.