Events Supervisor

The Dorchester; Greater London; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Complimentary Stays

50% food & beverage discounts

Employee Pension scheme (Royal London)

Apprenticeships & development

Social events & welfare

Referral bonus: £1000

Well-being support

Job summary

The Dorchester Hotel in London is seeking an Events Supervisor to join our esteemed team. You will support event delivery, brief and coordinate staff, and ensure each function runs to plan, delightting guests with smooth service.

We value hospitality excellence and provide training, career development, and a range of employee benefits as part of a luxury hotel environment. Shift-based hours may include early starts and late finishes.

Qualifications

• Previous experience in a guest-facing hospitality, food and beverage or events role.
• Experience taking responsibility during a shift and supporting or guiding other team members.
• Able to communicate instructions and information clearly to colleagues and guests.
• Able to read and follow event details, service procedures and instructions accurately.
• Good attention to detail, particularly with event timings, room set-up, guest requests and dietary or allergy information.
• Able to organise and prioritise tasks during a shift.
• Comfortable responding to changes and solving day-to-day operational issues, with support from a manager when needed.
• Able to work collaboratively with colleagues across different teams and departments.
• Able to communicate in English sufficiently to understand guest requests, event information and safety instructions.

Responsibilities

• You will support the Events Managers with the day-to-day delivery of events, helping to brief and coordinate the team and ensuring each event is set up and delivered according to the event details and guest requirements.
• During events, you will support both guests and colleagues, respond to changes or requests and work closely with the kitchen, Events team and other hotel departments to help everything run smoothly.

Skills

Guest-facing hospitality

Shift supervision

Team support

English communication

Job description

Join us as an Events
Supervisor at The Dorchester Hotel, recognised as one of ‘The Sunday Times Top
10 Best Places to Work for’ in 2024, 2025 & 2026 and ‘Hotel of the year –
London’ at the 2024 AA Hospitality Awards. We continually strive to build and
nurture a culture where inclusiveness is part of our DNA, reflected in our
values of passion, personality, respect, working together, and creativity. We
believe that a variety of perspectives enriches our culture and drives our
success.

We care about your
career and are proud to have the absolute best people in the industry. When you join us as
an Events Supervisor at The Dorchester Hotel, you will have a unique
opportunity to excel in your field. You will learn from your fellow Legends and
our award-winning learning academy to achieve the highest standards in craft,
service, and leadership.

What you’ll do

As an Events
Supervisor, you'll enjoy your work and take pride in delighting our guests:

• You will support the Events Managers with the day-to-day delivery
  of events, helping to brief and coordinate the team and ensuring each
  event is set up and delivered according to the event details and guest requirements.
• During events, you will support both guests and colleagues, respond
  to changes or requests and work closely with the kitchen, Events team and other hotel departments to help everything run smoothly.

The items shared
are the essence of a day in the life of an Events Supervisor, but we'll
make sure you are provided with specifics on how we care for our hotel.

The operational
hours of work are shift-based and may be subjected to change. Due to the nature
of Events Operations, working hours can vary and may include early starts and
late finishes to support the needs of our events and guests.

What you’ll bring

Essential Skills and Experience

• Previous
  experience in a guest-facing hospitality, food and beverage or events role.
• Experience
  taking responsibility during a shift and supporting or guiding other team members.
• Able
  to communicate instructions and information clearly to colleagues and guests.
• Able
  to read and follow event details, service procedures and instructions accurately.
• Good
  attention to detail, particularly with event timings, room set-up, guest requests and dietary or allergy information.
• Able
  to organise and prioritise tasks during a shift.
• Comfortable
  responding to changes and solving day-to-day operational issues, with support from a manager when needed.
• Able
  to work collaboratively with colleagues across different teams and departments.
• Able
  to communicate in English sufficiently to understand guest requests, event information and safety instructions.

Preferred Skills

• Previous experience as a Supervisor, Team Leader or Shift Leader.
• Experience working at events, banquets, conferences or functions.
• Experience within a luxury hotel or high-quality hospitality
  environment.
• Experience supporting the delivery of large or formal events.
• Knowledge of food and beverage service, including dietary requirements and allergens.
• Experience using a point-of-sale or hospitality system.

What you’ll get

• Complimentary Stays: Enjoy
  complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food
  and beverages at selected bars and restaurants within the Dorchester Collection:
  Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at
  various high street and online shops
• Employee Perks: Enrol from day 1
  into the Royal London Private Pension scheme (we contribute 8% towards your
  pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and
  Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in
  vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus
  when you recommend a friend.
• Well-being Support: Access immediate
  well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive
environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we
can support you through this process.

Events Supervisor • London, United Kingdom