Room Attendant

The Dorchester; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Complimentary Stays

Hotel Discounts

Royal London Private Pension

Seasonal ticket loan

Eye care vouchers

Apprenticeships and professional dev

Social events

Referral bonus

Job summary

The Dorchester in London is seeking a Room Attendant to deliver seamless, hygienic service and delight guests with attention to detail and excellent communication. You’ll work in a shift-based environment, supporting room readiness and special guest requests while upholding the hotel’s standards.

We offer complimentary stays with breakfast, pension contributions, and extensive development through our apprenticeship and learning academy, plus social events and staff perks.

Qualifications

• Attention to Detail: notice small things and ensure cleanliness and tidiness.
• Good Communication: understand instructions and ask questions when unsure.
• Time Management: work quickly and finish all rooms on time.
• Energetic: comfortable with moving, lifting, and being on your feet all day.
• Teamwork: collaborate well with other staff and help when needed.

Responsibilities

• Provide seamless service with discretion and maintain hygienic standards to ensure guests have the best experience.
• Fulfill special setup requests and arrange required supplies for events or occasions.

Skills

Attention to Detail

Good Communication

Time Management

Energetic

Teamwork

Job description

Join us as a Room Attendant at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Room Attendant you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What You’ll Do

As a Room Attendant you’ll enjoy your work and take pride in delighting our guests:

• You will be responsible for seamless service, discretion, intuitive, and flexible during their day. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Room Attendants.

The items shared are the essence of a day in the life of a Room Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change.

These Currently Set As

• Monday to Sunday: starting as early as 7am and last shift finishes at 18.30pm

What You’ll Bring

Essential Skills and Experience

• Attention to Detail - You can notice small things and make sure everything looks clean and tidy.
• Good Communication - You can understand instructions and ask questions if you are unsure about something.
• Time Management - You can work quickly and make sure all rooms are finished on time.
• Energetic - You are comfortable with moving around, lifting, and being on your feet for most of the day.
• Teamwork - You can work well with other staff members and help when needed.

Preferred Skills

• Previous Experience - If you have worked as a room attendant in a 5 star hotel before
• Customer Service Skills - You can be polite and friendly if you meet guests.
• Organizational Skills - You can keep track of supplies and make sure everything is in the right place.

What You'll Get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.