Head of Group & Event Planning

Dorchester Collection; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Complimentary stays

Hotel discounts

Royal London Pension

Seasonal ticket loan

Rental deposit scheme

Private financial advice

Eye care vouchers

Apprenticeships

Social events

Referral bonus

Well-being support

Job summary

The Dorchester Collection invites applications for Head of Group & Event Planning at The Dorchester. You will lead the Events department, delivering group, corporate and social events while driving commercial results and guest satisfaction.

Join a luxury, award-winning team with a focused development path, including our learning academy, and the chance to shape the hotel’s most prestigious events with senior stakeholders.

Qualifications

• Extensive experience in a similar position in a luxury 5 star hotel environment.
• Deep understanding of luxury business and guests.
• Highly developed interpersonal, adaptive influencing and supervisory skills.
• Ability to work across all levels and functions of the hotel under own initiative in a highly pressured environment.
• Communication is essential with strong customer service ethos.
• English is the primary language used in our hotel.

Responsibilities

• Lead the Events department at The Dorchester; deliver group, corporate, social and special occasion events while driving revenue and guest experiences.
• Provide day-to-day leadership of the Events team, ensuring targets are met and service standards maintained.
• Develop proactive social sales strategies and build relationships with key clients and partners.

Skills

Extensive experience in luxury events

Interpersonal skills

Leadership

Tools

Opera

Delphi

Microsoft Office

Trust

IDeA S

Job description

Join us as a Head of Group & Event Planningat The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as Head of Group & Event Planning, you start a unique opportunity to become celebrated as the very best in your field. You\'ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you\'ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discountswith our hotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you\'ll do

As aHead of Group & Event Planning,you\'ll love what you do and take pride in taking care of our guests:

• The Head of Group & Event Planning is responsible for leading the Events department at The Dorchester, ensuring the successful delivery of all group, corporate, social and special occasion events while driving commercial performance, exceptional guest experiences and team development.
• Working closely with the Director of Events, the role provides day-to-day leadership of the Events team, including Event Managers and Event Executives, ensuring the department consistently achieves revenue targets, delivers exceptional service standards and maintains operational excellence.
• The Head of Group & Event Planning will play a key role in developing proactive social sales strategies, growing market share within the luxury events sector and building strong relationships with key clients, planners and industry partners. This role combines strategic leadership, commercial accountability and operational expertise to position The Dorchester as a market-leading luxury events destination.

The items shared are the essence of a day in the life of aHead of Group & Event Planning, but we will make sure you are provided with specifics on how we care for our hotel. The operational hours of work are shift-based and we would require flexibility

What you\'ll bring

• Extensive experience in a similar position in a luxury 5 star hotel environment
• Deep understanding of luxury business and guests
  Highly developed interpersonal, adaptive influencing and supervisory skills
• Ability to work across all levels and functions of the hotel under own initiative in a highly pressured environment
• Highly computer literate - Opera, Delphi, Microsoft office, Trust, IDeaS
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Head ofGroup & Event Planning you\'ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.