Waiter

The Dorchester; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Complimentary stays

Hotel discounts

Private pension scheme

Seasonal ticket loan

Rental deposit scheme

Eye care vouchers

Training & apprenticeships

Social events

Referral bonus

Well-being support

Job summary

The Dorchester's Alain Ducasse in London is seeking a dedicated Waiter to deliver exceptional dining experiences. You will join a renowned luxury team, learn from award-winning programmes, and contribute to setting the highest standards of craft, service, and leadership.

This role offers structured training, exposure to fine dining, shift-based hours, and attractive employee perks including complimentary stays and pension; prior upscale dining experience is advantageous but training is provided.

Qualifications

• Attention to detail to follow service procedures and ensure orders are correct.
• Clear and friendly verbal communication with guests and colleagues.
• Team collaboration with waitstaff, kitchen and bar to deliver seamless service.
• Strong customer service by anticipating needs and responding efficiently.

Responsibilities

• Bring dishes from kitchen to front-of-house, ensuring cleanliness and presentation.
• Label special dishes and ensure correct table delivery; notify Head Waiter of special dishes.
• Set up tables and prepare equipment before opening; complete closing duties and reset dining area.
• Learn the menu to answer guests' questions with details on dishes and beverages.

Skills

Attention to Detail

Communication Skills

Team Collaboration

Customer Service

Job description

Join us as a Waiter at The Dorchester's Alain
Ducasse, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’
in 2024-2026 and ‘Hotel of the year – London’ at the 2024 AA Hospitality
Awards. We continually strive to build and nurture a culture where
inclusiveness is part of our DNA, reflected in our values of passion,
personality, respect, working together, and creativity. We believe that a
variety of perspectives enriches our culture and drives our success.

We care about
your career and are known for having the absolute best people in the industry.
When you join us as Waiter, you start a
unique opportunity to become celebrated as the very best in your field. You'll
learn not only from your fellow Legends, but also through our award-winning
learning academy, so that you can achieve the highest standards of craft,
service, and leadership and become a legend in your own story.

What you'll do

As a Waiter you'll
enjoy your work and take pride in delighting our guests:

• You will be responsible for efficiently bringing
  dishes from the kitchen to the designated front-of-house area. This includes
  ensuring dishes are clean and presentable before they are taken to guests,
  making sure that all serving equipment is polished and prepared before service
  begins, preparing tea and coffee according to each guest’s preferences,
  ensuring that it meets our quality standards.
• When serving dishes with special requirements, you
  will clearly label the dish and ensure that it is delivered to the correct
  table, and notify the Head Waiter that a special dish is on the tray to ensure
  proper handling.
• You will set up the tables and prepare the equipment
  before the restaurant opens, along with completing the closing duties at the
  end of the day such as cleaning tables, storing equipment, and resetting the
  dining area.
• You will need to thoroughly learn the menu to answer
  guests’ questions and provide detailed information about dishes and beverages

The items shared are the essence of a day in the life of a Waiter, but we'll
make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to
change. These currently set as:

• Tuesday
  to Saturday: 14:30 - close
• Sunday
  and Monday: Off

What you'll bring

Essential Skills and Experience

• Attention to Detail: Ability to
  accurately follow service procedures and ensure orders are correct.
• Communication Skills: Clear and
  friendly verbal communication with guests and colleagues; adapting
  communication style to suit different situations.
• Team Collaboration: Ability to
  work effectively with fellow waitstaff, kitchen, and bar staff to deliver
  seamless service.
• Customer Service: Providing a
  positive dining experience by anticipating guest needs and responding to
  requests efficiently

Preferred Skills

• Familiarity with Fine Dining Standards: Knowledge of
  formal dining service, but training will be provided.
• Basic Wine and Beverage Knowledge: Understanding
  of different types of beverages and the ability to learn more through training.
• Experience in Upscale Dining: Prior
  experience in a fine dining or luxury hospitality environment is advantageous.
• Willingness to Learn New Techniques: Openness to
  training and adopting new service techniques, tools, or technologies.

What you'll get

• Complimentary Stays: Enjoy
  complimentary stays with breakfast at Dorchester Collection Hotels every
  year.
• Discounts with our hotels, and benefit from discounts at various high street and online
  shops
• Employee Perks: Enrol
  from day 1 into the Royal London Private Pension scheme (we contribute 8%
  towards your pension); Benefit from seasonal ticket loan, rental deposit
  scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance
  in your career by accessing various apprenticeships from Level 2 to
  Hospitality Degree Level 5. We partner with outstanding nationally
  recognised Apprenticeship providers.
• Social Events:
  Participate in vibrant social events, including a summer party, winter
  ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a
  £1000 bonus when you recommend a friend.
• Well-being Support: Access
  immediate well-being advice because we care about our employees.

We celebrate diversity and are
committed to creating an inclusive environment for all employees and
applicants. If you need us to do anything to support you during the recruitment
process (such as adjustments to how you apply, alternative formats of
information, or adjustments to the assessment process itself), please do call
People & Culture team on 02073197011 or email [e-mail] so that
we can discuss how we can support you through this process.