Senior Event Manager

The Dorchester; City of Westminster; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Complimentary stays

Food & beverage discounts

Royal London Pension

Seasonal ticket loan

Rental deposit scheme

Financial advice

Eye care vouchers

Apprenticeships

Social events

Referral bonus

Well-being support

Job summary

The Dorchester is seeking an Events Supervisor in London to lead the day-to-day delivery of events and coordinate the team across departments. You will work closely with Events Managers, the kitchen and guest services to ensure flawless execution.

This role requires prior guest-facing hospitality or events experience, strong organisational skills and clear communication. Expect shift-based hours with early starts and late finishes to support events.

Qualifications

• Previous guest-facing hospitality or events experience.
• Experience taking responsibility during a shift and guiding others.
• Clear instruction and information communication to colleagues and guests.
• Ability to follow event details, procedures and instructions accurately.
• Strong attention to detail on timings, room setup and dietary info.
• Organise and prioritise tasks during a shift.
• Able to adapt to changes with manager support.
• Collaborative work across teams.

Responsibilities

• Support Events Managers with day-to-day delivery of events; brief and coordinate the team.
• Assist guests and colleagues during events; respond to changes and work with kitchen and other hotel departments.
• Ensure events are set up and delivered per event details and guest requirements.

Skills

Guest-facing hospitality

Team leadership

Clear communication

Attention to detail

Event coordination

English communication

Tools

POS system

Job description

Join us as an Events Supervisor at The Dorchester Hotel, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024, 2025 & 2026 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as anEvents Supervisor at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As anEvents Supervisor, you'll enjoy your work and take pride in delighting our guests:

• You will support the Events Managers with the day-to-day delivery of events, helping to brief and coordinate the team and ensuring each event is set up and delivered according to the event details and guest requirements.
• During events, you will support both guests and colleagues, respond to changes or requests and work closely with the kitchen, Events team and other hotel departments to help everything run smoothly.

The items shared are the essence of a day in the life of anEvents Supervisor, but we'll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. Due to the nature of Events Operations, working hours can vary and may include early starts and late finishes to support the needs of our events and guests.

What you’ll bring

Essential Skills and Experience

• Previous experience in a guest-facing hospitality, food and beverage or events role.
• Experience taking responsibility during a shift and supporting or guiding other team members.
• Able to communicate instructions and information clearly to colleagues and guests.
• Able to read and follow event details, service procedures and instructions accurately.
• Good attention to detail, particularly with event timings, room set-up, guest requests and dietary or allergy information.
• Able to organise and prioritise tasks during a shift.
• Comfortable responding to changes and solving day-to-day operational issues, with support from a manager when needed.
• Able to work collaboratively with colleagues across different teams and departments.
• Able to communicate in English sufficiently to understand guest requests, event information and safety instructions.

Preferred Skills

• Previous experience as a Supervisor, Team Leader or Shift Leader.
• Experience working at events, banquets, conferences or functions.
• Experience within a luxury hotel or high-quality hospitality environment.
• Experience supporting the delivery of large or formal events.
• Knowledge of food and beverage service, including dietary requirements and allergens.
• Experience using a point-of-sale or hospitality system.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.