Events Operations Manager

Dorchester Collection; Ascot; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Management incentive bonus

Private healthcare

Service charge

Complimentary staff stays

F&B discount

Wellbeing support

Pension scheme

Job summary

Coworth Park, part of Dorchester Collection, seeks an Events Operations Manager to lead our events teams, delivering luxury service and unforgettable experiences for guests across our 240 acres.

You will coach staff, coordinate across departments, manage guest stays, and uphold our values of personality, passion, respect, and creativity within a dynamic, high-end hospitality environment.

Qualifications

• Experience in a luxury 5* hotel or high-end hospitality environment.
• Excellent English written and spoken communication.
• Proven leadership and team coaching abilities.

Responsibilities

• Lead events teams to deliver service excellence for guests across the estate.
• Ensure smooth day-to-day operation of both events departments to maximise guest experience.
• Communicate with other departments and extended hotel team to maintain alignment.
• Oversee staff welfare, morale, and annual performance reviews and training.
• Coordinate planning for guest stays by researching and communicating with departments to create memorable experiences.

Skills

Strong communication

English proficiency

Leadership

Guest service excellence

Team coaching

Tools

MS Office

Job description

Position Overview

Join us as a Events Operations Manager at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024, 2025 and 2026. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as an Events Operations Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Our Events Operations Manager leads our Events teams to deliver the utmost standards. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

What you'll get

As an Events Operations Manager at Coworth Park, here are just some of the great benefits you will receive:

• Up to 20% bonus on our Management Incentive Programme
• BUPA Private Healthcare
• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including a Winter ball
• Amazing benefits such as discounts in various high street and online shops, enhanced family leave entitlements and competitive Private Pension Scheme
  Apprenticeship, training and development opportunities
• Up to £1000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

What you'll do

A day in the life of our Events Operations Manager demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Events Operations Assistant Manager accomplishes would be lengthy but the list below is essential to know.

• Our Events Operations Assistant Manager is responsible for leading and coaching their team to provide service excellence across the 240 acres of parkland. Providing luxury food and beverage service to all our guests, whether they are dining in their room, part of a social or corporate event or enjoying a picnic on property.
• They are responsible for ensuring the smooth running of both departments throughout the day to deliver the best guest experience.
• Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of our Events Operations Manager is to live their behaviours to continue to create our legacy.
• Our Events Operations Manager is entrusted with coordinating and planning for all of the guest’s stay, through research and communication with all departments to create a memorable stay.
• Communication is what keeps our departments running perfectly. Our Events Operations Manager must communicate with other departments and extended hotel team in order to ensure the alignment remains.
• As part of our Leadership Team, our Events Operations Manager will be responsible for staff welfare and morale, as well as conducting annual performance reviews and training for the team.

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our Events Operations Assistant Manager do this with all they do.
• We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
• Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
• In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
• English is the primary language used in our hotel. Our Events Operations Manager must feel comfortable communicating in this language.
• Previous experience in a luxury 5* hotel
• Strong communication skills
• Excellent written and spoken English, as well as good IT skills, including the use of Microsoft Office