Events Operations Manager

Dorchester-Collection; Greenham; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Staff hospitality benefits

Employee discounts

Job summary

Dorchester Collection’s Coworth Park seeks an Events Operations Manager to lead the events teams and deliver exceptional guest experiences on-site. You’ll drive luxury service standards, oversee multiple departments, and coordinate guest stays with cross-team collaboration.

The role requires leadership at the top of a luxury property, with a focus on excellence, team development, and guest satisfaction, in a countryside setting. Apply via our careers channel.

Qualifications

• Previous experience in a luxury 5* hotel.
• Excellent written and spoken English.
• Good IT skills and proficiency with Microsoft Office.

Responsibilities

• Lead and coach events teams to deliver service excellence.
• Ensure smooth running of both departments to deliver the best guest experience.
• Coordinate and plan guest stays through research and communication with all departments.
• Communicate with other departments to maintain alignment.
• Oversee staff welfare, morale, performance reviews and training.

Skills

English proficiency

IT skills

Microsoft Office

Job description

Join us as a Events Operations Manager at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024, 2025 and 2026. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as an Events Operations Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

OurEvents Operations Manager leads our Events teams to deliver the utmost standards. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

What you'll get

As an Events Operations Manager at Coworth Park, here are just some of the great benefits you will receive:

• Up to 20% bonus on our Management Incentive Programme
• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including a Winter ball
• Amazing benefits such as discounts in various high street and online shops, enhanced family leave entitlements and competitive Private Pension Scheme
  Apprenticeship, training and development opportunities
• Up to £1000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

What you'll do

A day in the life of our Events Operations Manager demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Events Operations Assistant Manager accomplishes would be lengthy but the list below is essential to know.

• OurEvents Operations Assistant Manager is responsible for leading and coaching their team to provide service excellence across the 240 acres of parkland. Providing luxury food and beverage service to all our guests, whether they are dining in their room, part of a social or corporate event or enjoying a picnic on property.
• They are responsible for ensuring the smooth running of both departments throughout the day to deliver the best guest experience.
• Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of our Events Operations Manager is to live their behaviours to continue to create our legacy.
• Our Events Operations Manager is entrusted with coordinating and planning for all of the guest’s stay, through research and communication with all departments to create a memorable stay.
• Communication is what keeps our departments running perfectly. Our Events Operations Manager must communicate with other departments and extended hotel team in order to ensure the alignment remains.
• As part of our Leadership Team, our Events Operations Manager will be responsible for staff welfare and morale, as well as conducting annual performance reviews and training for the team.

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our Events Operations Assistant Manager do this with all they do.
• We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
• Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
• In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
• English is the primary language used in our hotel. Our Events Operations Manager must feel comfortable communicating in this language.
• Previous experience in a luxury 5* hotel
• Excellent written and spoken English, as well as good IT skills, including the use of Microsoft Office

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at [e-mail]

Job Location

United Kingdom

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference

2026-6498

Reference

2026-6498

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