Assistant Event Operations Manager

The Dorchester; City of Westminster; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Complimentary Stays

Hotel discounts

Royal London Private Pension scheme

Seasonal ticket loan

Eye care vouchers

Apprenticeship programs Level 2-5

Social events

Referral bonus

Well-being support

Job summary

The Dorchester in City of Westminster is seeking an Events Operation Assistant Manager to lead guest experiences at our iconic 5-star hotel.

You will develop the events team, coordinate groups and banquets, and uphold our award-winning service standards while advancing your career through our learning academy.

Qualifications

• Previous experience as an assistant manager in a five-star spa operation, preferably within a hotel.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each day and every day.
• Communication is what keeps our departments running perfectly; you will have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel.

Responsibilities

• Ensure the smooth operation and service of all group, social, banquet and planned food and beverage events; lead and motivate the Banquet team; continually improve service and operational systems; ensure event spaces meet 5-star standards.
• Demonstrate flexibility and creativity to meet guest requests and overcome day-to-day challenges.

Skills

Assistant manager experience

Communication skills

Customer service

English proficiency

Job description

Join us as an Events Operation Assistant Manager at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as Events Operation Assistant Manager, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

As an Events Operation Assistant Manager, you'll love what you do and take pride in taking care of our guests:

• You will ensure the smooth operation and service of all group, social, banquet and planned food and beverage events to ensure our guests receive nothing but the best experience. This will include managing, leading and motivating the Banquet team, continually improving service & operational systems, and ensuring the event spaces and environment are consistent with a 5-star establishment in order to meet & exceed guest expectations and maximize business growth.
• You’ll also show flexibility and creativity in dealing with challenges that may arise during the day, to ensure that we meet our guest’s special requests

The items shared are the essence of a day in the life of our Events Operation Assistant Manager, but we will make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Previous experience as an assistant manager in /five-star spa operation, preferably within a hotel
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each day and every day. As anEvents Operations Assistant Manager you'll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You will have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You will comfortably communicate in this language.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with ourhotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.