Events & Reservations Manager

55 Redefined Ltd; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the hospitality sector is seeking an Events & Reservations Manager for their new brewery in Covent Garden, London. The role involves welcoming guests, managing a pre-booking team, and ensuring compliance with service standards. This position offers competitive rewards, including performance-based bonuses and a focus on inclusivity and diversity within the workplace.

Benefits

Competitive rewards and benefits

Performance-based annual merit increases

Subsidized gym memberships

Contributory pension schemes

Share options

Qualifications

• Experience in hospitality with high pre-booked activity.
• Experience managing a pre-booking team.
• Proven ability to establish and measure service standards.

Responsibilities

• Welcoming visitors and maximizing capacity for a 5-star experience.
• Managing compliance and cash/card procedures.
• Leading admissions team for approximately 1.6 million visitors annually.

Skills

Hospitality Experience

Service Standards

Relationship Building

Compliance Knowledge

Tools

Ticketing Systems

Job description

Events & Reservations Manager

Guinness Open Gate Brewery London

Location: Covent Garden, London

Full time

Closing Date: Saturday 17th May

About Us

The Guinness Open Gate Brewery London is a new Guinness neighbourhood in London that will inspire the best in brewing, food, retail, and culture. It comprises 52,000 square feet of heritage buildings and a central courtyard in the historic brewing quarter in Covent Garden. GOGBL aims to become a key growth driver for Guinness, enhancing brand relevance and visibility among a new generation of drinkers. Guinness has experienced significant growth globally, with a 50% increase since 2019, reaching historic highs in value, volume, and market share in its 264-year history.

Location

Key elements of the site include:

• Iconic Guinness Gates as the main entrance, offering cultural impact in London.
• Restaurants, taproom, and bars serving world-class food and beer.
• An all-weather historic courtyard with a top-tier bar experience.
• Retail spaces, including collaborations for short-term brand items.
• A bespoke 5th-floor glass box rooftop for dining and drinking, offering new views of London.
• Brewery tours and beer experiences.
• A cultural events space equipped for meetings and conferences.

Your Responsibilities

• Welcoming visitors at the front of house.
• Maximizing capacity while ensuring a 5-star guest experience.
• Managing IS Systems and Secutix/Compliance.
• Leading a focused admissions team handling approximately 1.6 million visitors annually.
• Ensuring compliance with cash/card procedures, including handling and reconciliation.
• Managing the complimentary ticket process.
• Providing shift leadership during peak times to manage the seven floors of the GSH Building, ensuring legislative compliance and health and safety standards.

Key Stakeholders

The role reports to the Sales & Marketing Director, GOGBL. Building strong relationships with colleagues responsible for Guinness's growth strategy and the wider Diageo GB team is essential.

Qualifications and Experience

• Experience in a hospitality business with high pre-booked activity.
• Experience managing a pre-booking team.
• Experience achieving pre-booked targets.
• Experience in a multi-faceted hospitality environment.
• Proven ability to establish, deliver, and measure service standards.
• Knowledge of ticketing systems.

Working with Us

We value flexibility and encourage applicants to discuss their needs. Our benefits include:

• Competitive rewards and benefits, including wellbeing activities.
• Performance-based annual merit increases and bonuses.
• Subsidized gym memberships.
• Contributory pension schemes.
• Share options.

Our purpose is to celebrate life every day, everywhere. We foster an inclusive culture where everyone feels valued and heard. We believe diversity enhances our business and societal impact. Our BRGs and ERGs represent various communities and perspectives, fostering belonging and opportunities for all. Join us to be part of an organization that embraces diversity and champions inclusion across our business, suppliers, brands, and communities.