Reservations Manager - Six Senses London

InterContinental Hotels Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a pioneering wellness-focused hotel brand as a Reservations Manager in London! This role offers the opportunity to lead a dedicated team, ensuring exceptional guest experiences while upholding the values of sustainability and emotional hospitality. You'll be responsible for the efficient operation of the Reservations department, training staff, handling guest complaints, and ensuring adherence to brand standards. If you have a passion for hospitality and a background in luxury hotels, this position is perfect for you. Embrace a role where your contributions will shape memorable experiences for guests in a vibrant and supportive environment.

Qualifications

• Bachelor’s degree in Hotel Management or related field preferred.
• 2+ years of experience in a similar hotel role.

Responsibilities

• Lead and motivate Reservations team to ensure exceptional service.
• Monitor training and adherence to LQA standards.

Skills

Team Leadership

Guest Complaint Handling

Communication Skills

Problem Solving

Education

Bachelor’s degree in Hotel Management

Business Administration

Tools

Microsoft Office Suite

PMS (Property Management System)

GDS (Global Distribution System)

CRS (Central Reservation System)

Job description

Reservations Manager - Six Senses London

Hotel Brand: Six Senses
Location: United Kingdom, London

As Reservations Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities

As Reservations Manager, I will assume full responsibility for the efficient operation of the Reservations department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Lead, train and motivate Reservations host in their day-to-day responsibilities
• Monitor training and ensure strict adherence to LQA standards.
• Have a thorough knowledge and train the team on knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
• Handle guest complaints and provide assistance for special requests whenever required.
• Process advance deposits on reservations.
• Track future room availabilities based on reservations.
• Countercheck all reservations daily to ensure they are completed with all necessary guest information, profile information and rate/market/source codes.
• Continually focus on reviewing cancellations, adjustments, no-shows as well as groups, blocks and allotments.
• Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of Revenue & Reservations Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Bachelor’s degree in Hotel Management, Business Administration, or related field preferred and at least two year’s previous experience in a similar hotel role or an equivalent combination of education and experience.
• Fluent in English; I understand that additional languages are preferred.
• Strong technical ability including advanced Microsoft Office suite and PMS, GDS, and CRS platforms.
• Ability to lead and motivate a team.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Reservations Manager at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.