Reservations Manager

InterContinental Hotels Group; London; On-site; GBP 40,000 - 46,000; Full time

Job summary

Join a leading luxury hotel as a Reservations Manager, where you'll oversee operations, drive revenue, and ensure exceptional guest service. With a focus on personal connections, you'll lead a team to create memorable experiences for guests. Enjoy competitive pay and a range of benefits in a vibrant hotel environment.

Benefits

31 days holiday per year

Access to Wagestream

Free meals on duty

Worldwide hotel room discounts

Food and Beverage discounts

Employee assistance programme

Life insurance

Regular sporting and social events

Qualifications

• Minimum of 2 years’ experience in a supervisory reservations role.
• Strong proficiency in Opera PMS.

Responsibilities

• Oversee daily operations of the Reservations team.
• Achieve and exceed budgeted targets for revenue and occupancy.
• Lead, coach, and mentor team members.

Skills

Communication

Organisational

Problem-Solving

Education

Supervisory Experience in Luxury Hotel

Tools

Opera Property Management System

Job description

Hotel Brand: Kimpton
Location: United Kingdom, London

Hotel: Fitzroy London (LONLP), 1-8 Russell Square, Bloomsbury, WC1B 5BE

At Kimpton Fitzroy London, we are looking for a Reservations Manager to join our team.

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?

Kimpton Fitzroy Hotel is in the heart of Bloomsbury just a 2-minute walk from Russell Square tube station and remember the Piccadilly line runs 24hrs on Fridays and Saturdays.

As a Reservations Manager, we will support you to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

We are seeking an experienced and proactive Reservations Manager to lead our Reservations team at our luxury hotel. In this key role, you'll oversee daily operations, drive revenue and occupancy targets, and ensure exceptional guest service. As the main link between internal departments and external partners, you'll manage performance, mentor the team, and maintain high service standards.

Key Responsibilities:

• Oversee the day-to-day operations of the Reservations team to ensure departmental efficiency.
• Be a champion of continuous improvement and support the hotel in its ELEVATE journey.
• Support the Director of Revenue in delivering overall commercial strategy, in line with company’s goals.
• Achieve and exceed budgeted targets for revenue, occupancy, and guest satisfaction.
• Develop and implement strategies to maximise room revenue and occupancy levels, including managing inventory, and implementing upselling and cross-selling initiatives to achieve revenue targets.
• Support the Reservations team in prioritising reservation enquiries and ensuring that all communications are actioned within 24 hours.
• Handle Luxury and Lifestyle guest reservations, focusing on personalised service, detailed booking management, and ensuring a seamless booking experience for guests and luxury and lifestyle partners.
• Lead, coach, mentor, and develop team members through performance management and training.
• Build and maintain strong working relationships with internal teams, external partners, and guests.
• Foster a customer-first culture, providing proactive solutions and maintaining a high standard of guest service.
• Utilise Opera PMS to manage and analyse reservation data, ensuring accuracy and timely updates.

To succeed as our Reservations Manager, you will need:

• Minimum of 2 years’ experience in a supervisory reservations role within a luxury hotel of similar size and standard.
• Strong proficiency in Opera Property Management System (PMS).
• Excellent communication, organisational, and problem-solving skills.
• Proven ability to lead and inspire a team in a fast-paced environment.
• High level of attention to detail and a guest-focused mindset.

We are committed to offer and provide ourReservations Manager with a competitive salary and a large range of benefits:

• Salary Up to £40,000 per annum plus service charge and great IHG perks!
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated). Plus, the opportunity to take part in volunteering days if you wish to do so.
• Access to Wagestream a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals whilst on duty prepare by skilled chefs!
• Worldwide employee and friends & family hotel room discounts
• Discounts off your supermarket shop, other shopping, and experiences through our portal!
• Food and Beverage discounts at the delicious Fitz bar and Fitz Brasserie
• Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Season ticket loan.
• Life insurance
• Regular sporting and social events
• Most importantly, we’ll help you grow, and develop you as an individual.

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel,’ because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!

You are always welcome here!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Who we are

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.